OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Taz D]

Originally Posted by Lilo48

After a computer update, I can't connect online and only play offline.
SFS. Connect: Failed: c20.slashkey.com:443

Please help - Lilo

Hi Lilo,
I moved your post to the thread about loading issues. There is nothing we or you can do. The chat server is down which is the one that connects us all together.

OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.

Thanks for your patience.

[Whidbey]

While playing earlier this evening, the game suddenly went offline and, despite many attempts, switching browsers, logging off and back on, the game remains in offline mode and I get a popup telling me to 'click the green checkmark' to go online. That doesn't work and I have not been able to get the game online all evening. I have full access to the web and have had no problem getting to the site (or any other site) and logging in to Slashkey, just can't get the game out of offline mode.

[Taz D]

Originally Posted by Whidbey

While playing earlier this evening, the game suddenly went offline and, despite many attempts, switching browsers, logging off and back on, the game remains in offline mode and I get a popup telling me to 'click the green checkmark' to go online. That doesn't work and I have not been able to get the game online all evening. I have full access to the web and have had no problem getting to the site (or any other site) and logging in to Slashkey, just can't get the game out of offline mode.

Hi Whidbey,
We are all havinng ths problem as one of the servers is down. There is nothing you or we can do until the developers can fix the issue.

OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.

Thanks for your patience.

[Declan Brown]

thank you Mary, thought i was losing my marbles, hopefully it'll be sorted soon

[fkirby3]

2023-09-23 05:01:20.456 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:20.464 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:25.772 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:25.780 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:31.132 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:31.139 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:37.634 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:37.641 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:41.315 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:41.322 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:02:28.860 INFOCheckpoint-U-70 - Go To Farm - Mem: 96/65/162/305 MB
2023-09-23 05:02:28.869 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 96/66/162/305 MB
2023-09-23 05:02:29.181 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 100/66/166/305 MB

[Taz D]

Originally Posted by fkirby3

2023-09-23 05:01:20.456 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:20.464 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:25.772 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:25.780 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:31.132 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:31.139 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:37.634 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:37.641 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:41.315 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:41.322 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:02:28.860 INFOCheckpoint-U-70 - Go To Farm - Mem: 96/65/162/305 MB
2023-09-23 05:02:28.869 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 96/66/162/305 MB
2023-09-23 05:02:29.181 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 100/66/166/305 MB

Hi Fkirby,

OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.

Thanks for your patience.

[mrspriss21601]

2023-09-23 06:16:56.148 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 06:16:56.156 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 06:17:01.524 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 06:17:01.532 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 06:17:07.201 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 06:17:07.208 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443

It also tells me my cookies are blocking me What is going on? We are going to lose all of our crops

[mikkisone]

This is the message im getting:2023-09-23 07:43:43.144 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 07:45:52.088 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.

User ID 555776128

Several people seeing the same thing according to the Facebook group

[Larwin]

i cant connect at all now i thought it was vpn but seems its happening to others now.

[northernangel]

I've been unable to to connect to server all day today, can only play in offline mode but this means i can't sell my super facility products