OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Taz D]

Originally Posted by valerie lyn

Although I am getting into my farms, I cannot plant anything and some of the other sections dont seem to work. It also take quite a while for the farms to load. Hopefully the game will soon function properrly.

Valerie Lyn

Hi Valerie Lyn,
What happens when you try to plant? This sounds like you are not getting the complete loading of the game.
Are you seeing any error messages in the FT Console when you load your farms?

[valerie lyn]

When I try to plant sometimes some sections will plant then other sections it wont plant. I was looking but I did not see any error messages. When I log on tomorrow will check if any error messages come up and inform you.

Valerie Lyn

[Taz D]

Originally Posted by valerie lyn

When I try to plant sometimes some sections will plant then other sections it wont plant. I was looking but I did not see any error messages. When I log on tomorrow will check if any error messages come up and inform you.

Valerie Lyn

Hi Valerie Lyn,
Also look for any kind of message floating up when you try to plant those plots. You may need to just delete all those plots (after all the crops are ready and harvested) and replow the whole section.

[valerie lyn]

Hi
Below is a list of the farms I logged into and the problems:

farm time logged in time came up problems
1 11:37 am 11:42 am was able to plant some seeds but others with a problem
2 11:52 am 11:55 am no problem. planted seeds ok
3 11:59 am 12:02 pm no problems
4 12:04 pm 12:10 pm planted some seeds and had problems with other seeds. also had problems harvesting trees
5 12:14 pm came up quickly no problems
6 12:18 pm 12:25 pm
7 12:28 pm came up quickly had problems planting seeds and harvesting trees
8 12:31 pm came up quickly had problems planting seeds and harvesting trees
9 12:33 pm 12:38 pm could not select the seeds as it was moving quickly so could not plant anything
10 12:43 pm 12:46 pm was able to harvest plants
11 12:53 pm 12:56 pm no problem
12 12:57 pm 1:02 pm no problem
14 1:15 pm 1:23 pm no problem
15 1:31 pm 1:35 pm could not chop trees or harvest trees, or plant anything
16 1:38 pm 1:47 pm unable to select seeds as it was moving quickly could not plant anything

After I log into the other farms will advise if had any problems.

Regards

Valerie Lyn

[valerie lyn]

Also the rewards section, was unable to select anything as the items keep moving quickly

[Taz D]

Originally Posted by valerie lyn

Hi
Below is a list of the farms I logged into and the problems:

farm time logged in time came up problems
1 11:37 am 11:42 am was able to plant some seeds but others with a problem
2 11:52 am 11:55 am no problem. planted seeds ok
3 11:59 am 12:02 pm no problems
4 12:04 pm 12:10 pm planted some seeds and had problems with other seeds. also had problems harvesting trees
5 12:14 pm came up quickly no problems
6 12:18 pm 12:25 pm
7 12:28 pm came up quickly had problems planting seeds and harvesting trees
8 12:31 pm came up quickly had problems planting seeds and harvesting trees
9 12:33 pm 12:38 pm could not select the seeds as it was moving quickly so could not plant anything
10 12:43 pm 12:46 pm was able to harvest plants
11 12:53 pm 12:56 pm no problem
12 12:57 pm 1:02 pm no problem
14 1:15 pm 1:23 pm no problem
15 1:31 pm 1:35 pm could not chop trees or harvest trees, or plant anything
16 1:38 pm 1:47 pm unable to select seeds as it was moving quickly could not plant anything

After I log into the other farms will advise if had any problems.

Regards

Valerie Lyn

Hi Valerie Lyn,
This sounds like you are having an intermitent internet connection problem. The is nothing wrong with your farms themselves it is simply a case that your connection is dropping so what you are trying to do is not getting transferred to the servers.
Between your location and the Farm Town servers are many internet links. If any one of those are having problems with equipment or extremely heavy traffic use then it can cause you problems with the data not transferring to the game servers.
Unfortunately we have no way to monitor or control what happens in those links. The only thing you can do is to hope they can get it fixed, so you can play.

[Taz D]

Originally Posted by valerie lyn

Also the rewards section, was unable to select anything as the items keep moving quickly

Hi Valerie Lyn,
In the rewards section of the Farm Pass when you open it it will move to the last reward you are able to get according to the points you have. There is a scroll bar at the bottom of that section that you can use to move back to the previous rewards to be able to click on them and claim them.

[BethFB]

WebGL is still being a bother.

Even after clearing the memcache it still comes right back and screams at you. I am on Chromium. Usually, when I do the memcache, I am able to pop right back on my farm on Chromium, but now I have to basically turn off my computer wait four minutes and then start it all back up and log back in.

Beth

[Taz D]

Originally Posted by BethFB

WebGL is still being a bother.

Even after clearing the memcache it still comes right back and screams at you. I am on Chromium. Usually, when I do the memcache, I am able to pop right back on my farm on Chromium, but now I have to basically turn off my computer wait four minutes and then start it all back up and log back in.

Beth

Hi Beth,
WebGL is not part of the game however if you are getting that showing then you have probably gotten an error in the game and it thinks the WebGL is disabled.. It is part of the browser and is used by the game. The only thing I can suggest is to make sure your Chrome is up to date along with your computer system.

[valerie lyn]

Below the list of the other farms

Farm Time Logged on Time Came up Problems

17 5:09 pm Came up quickly no problems
18 5:11 pm 5:19 pm could harvest some trees and
some flowers, but
could not harvest some trees
and flowers
19 5:25 pm 5:35 pm some of the items did not load
and could
not
Harvest the trees
20 5:39 pm 5:49 pm no problems
21 6:20 pm 6:27 pm no problems
22 6:30 pm 6:39 pm no problems
23 6:45 pm 6:55 pm could not harvest trees or the
flowers
24 6:57 pm 7:05 pm no problems
25 7:07 pm 7:14 pm could not harvest flowers or
trees
26 7:18 pm came up quickly no problems
27 7:20 pm 7:24 pm no problems
28 7:26 pm 7:33 pm no problems
30 7:41 pm 7:48 pm no problems
31 7:50 pm 7:53 pm no problems
32 7:55 pm 8:04 pm could not plant seeds, harvest
trees or
flowers
33 8:06 pm 8:15 pm could not harvest flowers and
trees or chop
trees
34 8:22 pm 8:26 pm no problems

Most of the problems ar at the farms that I can plant seeds.

At least can do all the otherr stuff.

Valerie Lyn