OFFICIAL Facility Chains

[marymarcel]

Originally Posted by JNelson

thank you , i will do both,,,, as least until i find a handful that dont have have very few using ,,,,
and i go make a suggestion perhaps they can give us a less tedious way

You are welcome JNelson

Just a note about the amount of chains. 100 chains is not the maximum you can have, when you have 100 chains then your stagering area capacity is full.

[amanda1955]

I have a problem with one of the import of the facility chain this has never happened before but one of my neighbours imported goods from the science club, great science book of 1,763,668,988,829 cost 6,701,893,256,241,266. there is no way known this neighbour could have that, would have to be glitch, plus I could never raise that money to import, but it does keep going higher and higher

[Tiger]

Originally Posted by amanda1955

I have a problem with one of the import of the facility chain this has never happened before but one of my neighbours imported goods from the science club, great science book of 1,763,668,988,829 cost 6,701,893,256,241,266. there is no way known this neighbour could have that, would have to be glitch, plus I could never raise that money to import, but it does keep going higher and higher

Hi amanda1955,

It isn't possible to pick a specific product out of many that have been exported and only import that, unless that is the only product that they exported to you for that particular chain.

For example, if they ONLY want to import from the Science club they would need to use the My Chains section, look for the Science Club chain, click on the Import Products from button when it is green and then they will see which farmers have exported to them.

If they wish they can also click on Check Products to see who has also exported something specific to them like the Science Book that you mention and then decide if they still want to import. As it's a specific chain they won't be paying the huge amounts they can see in the Trading Products section but remember that in the My Chains section you could be importing everything from a specific chain, rather than a specific product within that chain.

The total cost of importing or exporting from a specific farmer your friend is seeing is only shown in the Trade Products Section not the My Chains section, and will be the cost of importing or exporting All of the products related to ALL of the chains that farmer has in common with them which is why it can be a much larger amount.

Costs running into the billions is not unusual and will climb especially when farmers are not doing it that often and can vary according to what staging capacity is. Remember that although you start with 30 days worth of capacity there are those who have reached the maximum of 2 years worth which is a considerable amount of products. The higher the staging capacity is the more you can import or export and so the higher figures will be. You earn coins by exporting, so some farmers may prefer to export first to see what coins they earned before considering the costs of importing. Even though importing costs you coins you will earn those coins back and more by using them in your own facilities.

For those that have difficultly with the higher costs of importing products, if they can not also earn those coins or more by exporting to their own neighbours there is a Resell button they can use which can help. That way they can still earn a considerable amount of coins and the farmer that exported to them can also still benefit by being able to continue exporting to them another time:

When the Resell button is dark blue it allows you to instantly ReSell all imported products instead of storing them for future use in your service facility chains, this will be less profitable than using the products but will still allow you to make a quick profit rather than just sell them at market for the regular price.

Each farmer that would like to do this can decide for themselves which farmers chains to use the Resell button on. They can also use the Check Products button to see what it is that they would be selling instead of importing to know which ones will benefit them more by importing or reselling.

Edit to add: I apologise amanda1955 that I mis-read the total figure for import. I am glad that Taz was around at the time to send you to support fo this to be looked at.

[amanda1955]

She exported it to me, you cannot make that much just **** if you not going to have a look at it I will have to delete the facility out of the facility change, unfortunately cant screen shot to show on this have tried that before it wont work

[Taz D]

Originally Posted by amanda1955

She exported it to me, you cannot make that much just **** if you not going to have a look at it I will have to delete the facility out of the facility change, unfortunately cant screen shot to show on this have tried that before it wont work

Hi Amanda,
We do not have any way to look at your imports data. If you want someone to look at it you will need to contact Support.

[amanda1955]

yes might be able to copy the screen shot into that was thinking of doing that

[amanda1955]

reported to support and they have deleted it for me, ty

[Pegasus_III]

Morning! I suspect there may be a challenge with Facility Chains and the export section. I've run my factories each day. I reload frequently as people work them. I waited at least a week I believe before working the facility chains manager. Import seems to work okay but export had VERY little products. This has never happened to me before. Normally, exports exceed imports by quite a bit due to the frequency that I run the factories. Perhaps this could be looked at?
Also, at the bottom of the list of exports, there are still 5 or 6 that show no products to export but when selected, there are products there to export. if you look back in the issues, you'll find I"ve reported this before and it is still an issue.
Thanks for all you do! Loving the improvements to the game!

[marymarcel]

Originally Posted by Pegasus_III

Morning! I suspect there may be a challenge with Facility Chains and the export section. I've run my factories each day. I reload frequently as people work them. I waited at least a week I believe before working the facility chains manager. Import seems to work okay but export had VERY little products. This has never happened to me before. Normally, exports exceed imports by quite a bit due to the frequency that I run the factories. Perhaps this could be looked at?
Also, at the bottom of the list of exports, there are still 5 or 6 that show no products to export but when selected, there are products there to export. if you look back in the issues, you'll find I"ve reported this before and it is still an issue.
Thanks for all you do! Loving the improvements to the game!

Hi Pegasus_III

Please be sure you have stored the products started in your facilities.

Also, you can have products to Export to a specific chain but there is no room in your neighbours staging area to be able to Export. You will not be able to export to them until they have room in their staging area.

OR

You have products to Export to Mulitple chains but only some of them have space in their staging areas. In this case you click the Pale Blue Button and any chains that you can export to will also have a dark blue Export button so you can Export to that chain.

If you continue having problems, then please contact Support team so they can check your problem further. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Pegasus_III]

Hi Mary,
Answering your reply:
"Please be sure you have stored the products started in your facilities."
In My Facility Manager", I Store All, then Start All, Then Load All, each time i reload the facilities & services.

"Also, you can have products to Export to a specific chain but there is no room in your neighbours staging area to be able to Export. You will not be able to export to them until they have room in their staging area."
Each screen show multiple people who can recieve products but the amount of products I can send them is vastly smaller than normal.

"OR"

"You have products to Export to Mulitple chains but only some of them have space in their staging areas. In this case you click the Pale Blue Button and any chains that you can export to will also have a dark blue Export button so you can Export to that chain."
The color can be either light blue or dark blue but still I have lots of product to export (although this time it was far less than it should have been)

Thanks for all you do!! Love the game!