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Old Feb 09 2017, 11:29 AM
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Tiger Laybourne Tiger Laybourne is offline
 
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Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
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Default Cannot load farm, Errors, connecting to mainframe

Cannot load farm. Errors, connecting to mainframe


There are several things that may cause your game not to load. Many times, it can be fixed easily by following a few simple steps. While we understand there seems to be a huge amount of information here, the developers of Farm Town recommend that you follow these steps in order. By doing so you will help them determine if the problem is on your end or on their end.

Clear your browser
The first thing you should do is clear your browser, sometimes called clearing your cache. Be sure you are also deleting "off line content". The reason for clearing your browser is that even one small corrupt file can cause your game not to be able to load. If you need instructions for clearing your browser there are instructions for nearly every browser in the following post Click Here to be taken to it.

It is important to note that after you have followed the steps to clear your browser you should always close all open browser windows then try to load the game again.

Your router/Modem
Resetting your modem/router can sometimes rectify a problem. Power off your computer, turn off and then unplug your router for a few minutes, and then turn everything back on.

Make sure you have the most current version of the flash player
Sometimes files within your Flashplayer can become corrupted. So it is vital, when experiencing ingame problems, to uninstall your Flashplayer and download a new one. Rebooting your computer after the uninstall will remove any memory of the orignal Flashplayer.

Uninstall your Flashplayer HERE Download a new version HERE

For Chrome you need to use the instructions in the following link to remove and reinstall the Flash player plugin:
http://www.slashkey.com/forum/showthread.php?t=627898

Delete cdn.slashkey.com file from Macromedia Cache
If your flash player is very recent and you don't feel you need to reinstall please follow these steps to clear the what Adobe calls "trash items" from your flash player.
1. Click on this link http://www.macromedia.com/support/do...manager07.html
2. Note that the screen that comes up is an actual tool not a screen print. It should say Website Storage Settings panel.
3. You will see a list of files on the tool. You can either scroll down and find cdn.slashkey.com , click on the file name and then on delete.
You may also want to increase the storage used by the flash player.
1. Slide your cursor over the tabs at the top of the tool until you find Global Storage settings.
2. Click on this tab.
3. Check the current setting. If it is not 100 kb, move the slider to at least 100 kb. You may increase it to a higher level. However you must take into account your computers storage capacity. Older computers will not be able to handle higher settings.
4. Check to make sure 'Allow third-party flash content to store data on your computer' is enabled
Check all of your security programs
Security programs are any antivirus, spyware blockers, adware blockers, and firewalls you may have on your computer. Depending on your internet connection you may have a separate firewall for your router, the security for this should be should be checked as well.
Remember, you looking for anything that says slashkey or r1slashey as part of the file name that is being blocked. There are so many different programs out there it is not possible to give full instructions for removing a file from the blocked list. If you see slashkey anywhere in the blocked or quarantined list refer to your help on your program to remove it from the list.

Close any open browsers to make sure the security program has caught up with the changes you made and try to load the game again.

If you have followed all of the instructions above and your game still does not load.

Don't despair, we still have several more things to try to help you get back to your farm.
1. If you have another browser installed on your computer try loading the game on another browser. If you can load it with another browser this means there is a problem with a specific plug in on the browser on which the game will not load.
2. Try another game on Facebook that uses flash. If you have trouble with those then it could be a Facebook problem and it will clear up shortly.
3. Try loading the game from another computer in your house. If you can it means there is still something going on with your computer and you will need to do more investigating. If you cannot, see step 4.
4. Try loading the game from another computer outside of your house. If you can this could mean there is a problem with your router or your network. Try resetting your router. Most routers can be reset by disconnecting the power, but be sure to check the instructions.
5. Have someone else load your farm. You can provide them a link to your farm by following the directions here: http://www.slashkey.com/forum/showthread.php?t=590390. After you make the link provide it to someone to try to load your farm. This link does not give anyone any access to your facebook account or to your farm other than as a visitor.
If your farm opens in any one of the cases above that means there is something on your end.

The Server tests

The developers have provided us with a link to check your server and connectivity. . .
CLICK HERE to go to it and follow the instructions in that post.

For information on specific Errors please read the following thread Error Messages

Last edited by Tiger Laybourne; Aug 29 2017 at 08:07 AM.
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