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  #181  
Old May 05 2023, 02:54 AM
LisaScobee LisaScobee is offline
 
Join Date: Sep 14 2017
Posts: 223
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I don't know about any other "bugs" etc...Just created this thread to get info on how long the planned maintenance was supposed to last this morning.
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  #182  
Old Sep 19 2023, 12:42 AM
SirMatthew KC SirMatthew KC is offline
 
Join Date: Oct 22 2018
Posts: 99
Default Official support question

I couldn't find the right thread for this. Sorry if I missed one.

Am I supposed to get an email confirmation after I submit a support ticket? I submitted one either three or four days ago and I've not heard anything. Not even an automated response. Is there a way to check if it was received? I didn't want to submit it again if support was a bit backed up, that would be just adding to the problem.

Thanks
  #183  
Old Sep 19 2023, 06:49 AM
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Tiger Tiger is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
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Quote:
Originally Posted by SirMatthew KC View Post
I couldn't find the right thread for this. Sorry if I missed one.

Am I supposed to get an email confirmation after I submit a support ticket? I submitted one either three or four days ago and I've not heard anything. Not even an automated response. Is there a way to check if it was received? I didn't want to submit it again if support was a bit backed up, that would be just adding to the problem.

Thanks
Hi SirMatthew KC,

You get an automated response after sending the ticket in which has the ticket details in it and that usually arrives quickly and the same day. When support has had time to look at the ticket and investigate, that reply to you is the one that can take longer depending on how busy they are.

The usual culprit for not finding those emails is that the email has been marked as spam or junk by your email provider so can be sent to you spam/junk folder of emails instead of your inbox. Ideally you would need to check there the day that you sent the ticket in as various email providers can automatically delete what's in that folder after a set amount of time.

I can see that Support has recently looked at your account so they should have replied to you. Check your spam/junk folder just in case it has gone there and is still there. If it's not there let us know please.
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  #184  
Old Sep 20 2023, 02:04 AM
SirMatthew KC SirMatthew KC is offline
 
Join Date: Oct 22 2018
Posts: 99
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Thanks! I'll do that.
  #185  
Old Sep 20 2023, 02:15 AM
SirMatthew KC SirMatthew KC is offline
 
Join Date: Oct 22 2018
Posts: 99
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Odd. I had other messages from them in the past in my regular inbox but the last two went to spam! Thanks.
  #186  
Old Sep 20 2023, 05:03 AM
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Tiger Tiger is offline
 
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Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
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Quote:
Originally Posted by SirMatthew KC View Post
Thanks! I'll do that.
Quote:
Originally Posted by SirMatthew KC View Post
Odd. I had other messages from them in the past in my regular inbox but the last two went to spam! Thanks.
You are welcome SirMatthew KC, thank you for letting us know you found them.

If you wish you can also see if you have an option to mark those emails as a safe sender and that should help them not end up in spam/junk.
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  #187  
Old Oct 05 2023, 12:37 AM
LisaScobee LisaScobee is offline
 
Join Date: Sep 14 2017
Posts: 223
Unhappy Maintenance...

How long? I've been waiting to play all day....
  #188  
Old Oct 05 2023, 12:46 AM
PharmerRhonda PharmerRhonda is offline
 
Join Date: Oct 16 2020
Posts: 34
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It started between 11:30pm - 12:00am, EST. I haven't found any notice on the forum of how long its supposed to last.

Last edited by PharmerRhonda; Oct 05 2023 at 12:46 AM. Reason: added time zone for clarity
  #189  
Old Oct 05 2023, 12:53 AM
FarmerABC FarmerABC is offline
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Join Date: Sep 10 2023
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Seems to be back, original estimate said from 1am to 1:15 am Eastern time.
  #190  
Old Nov 24 2023, 02:44 PM
zlady2741 zlady2741 is offline
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Join Date: Jun 27 2010
Posts: 19
Default profile picture

I am having an issue changing my profile picture. Is there an issue with this?

Thanks,
Linda Zinnecker
email removed

Last edited by marymarcel; Nov 24 2023 at 02:55 PM.
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