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  #4041  
Old Oct 21 2019, 12:28 PM
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Tiger Tiger is offline
 
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We are aware that the Shrinking window is back when using the Send Gift tab to send gifts.
The developers have already opened a ticket with Facebook about this.
Please do NOT swamp Support with tickets about this. There is nothing they can do about it.
We have to wait on Facebook to fix it. We will update the following post with information as we get it:
Shrinking window when sending gifts from the Gift Page
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  #4042  
Old Oct 22 2019, 10:35 AM
Santmyer Santmyer is offline
 
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Posts: 198
Question Question

I am starting this off by asking a question. If the answer is satisfactory to me, that is great. If I don't think it makes sense, then I will phrase it as a suggestion in that thread.

Here is the question: What determines the order in the list that my neighbors come up in sending gifts or train boosts under all neighbors and also what gets a neighbor to the neighbors helping me category?

Thanks in advance for answering this inquiry.
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  #4043  
Old Oct 22 2019, 11:27 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by Santmyer View Post
I am starting this off by asking a question. If the answer is satisfactory to me, that is great. If I don't think it makes sense, then I will phrase it as a suggestion in that thread.

Here is the question: What determines the order in the list that my neighbors come up in sending gifts or train boosts under all neighbors and also what gets a neighbor to the neighbors helping me category?

Thanks in advance for answering this inquiry.
Hi Santmyer,
We don't know specifically how the order is determined for the lists, but my guess would be the order the names are sent from Facebook when the request for the data is sent to populate the lists. There isn't anyway for FT to reorder that information.
What gets a neighbor into the help given list is anything they do for you, such as sending a gift (only shows after you have accepted the gift), working facilities and services, watering your flowers, working for you harvesting, plowing etc.
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #4044  
Old Oct 23 2019, 06:19 AM
jsigler25 @yahoo.com jsigler25 @yahoo.com is offline
 
Join Date: Oct 10 2009
Posts: 12
Default gifts

collapsing gifts again why does this happen all the time
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  #4045  
Old Oct 23 2019, 07:10 AM
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Tiger Tiger is offline
 
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Quote:
Originally Posted by jsigler25 @yahoo.com View Post
collapsing gifts again why does this happen all the time
Hi jsigler25,

I have moved your post to help and support for gifts as it has nothing to do with the new release.

You will have to ask Facebook why they keep breaking it, but don't be surprised if all you get is an automated response from them.

The developers have already opened a ticket with Facebook about this.
We have to wait on Facebook to fix it. We will update the following post with information as we get it:
Shrinking window when sending gifts from the Gift Page
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  #4046  
Old Oct 24 2019, 09:24 AM
mamahound mamahound is offline
 
Join Date: Sep 05 2009
Posts: 2
Default Can't send gifts!!

OK....this has happened before and now it is bad. I cannot send gifts to my neighbors. Only if they send me one then I can. But to go to gifts and send, I can't. The neighbor frame starts shrinking not allowing you to click on names. Please tell me you are fixing this. Thanks!
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  #4047  
Old Oct 24 2019, 09:38 AM
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marymarcel marymarcel is offline
 
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Location: Buenos Aires, Argentina
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Quote:
Originally Posted by mamahound View Post
OK....this has happened before and now it is bad. I cannot send gifts to my neighbors. Only if they send me one then I can. But to go to gifts and send, I can't. The neighbor frame starts shrinking not allowing you to click on names. Please tell me you are fixing this. Thanks!
Hi mamahound

I moved your post to the thread about Gifts.

Most of us are affected by this Facebook issue, the developers have opened a ticket with Facebook, but as in previous occasions we have to wait for Facebook to fix this problem.

You find the information in the following thread which we will update as soon as we have any news

http://r1.slashkey.com/forum/showthread.php?t=643262
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  #4048  
Old Oct 26 2019, 02:55 PM
Edvannah Edvannah is offline
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Join Date: Oct 26 2019
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Default Train gifting window works. How can FB say no fix for other gifting window?

That makes absolutely no sense that FB says they can't fix our shrinking gift windows when our train gifting window looks just like it and works perfectly.
I don't get it.
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  #4049  
Old Oct 26 2019, 03:05 PM
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marymarcel marymarcel is offline
 
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Originally Posted by Edvannah View Post
That makes absolutely no sense that FB says they can't fix our shrinking gift windows when our train gifting window looks just like it and works perfectly.
I don't get it.
Hi Edvannah

I moved your post to the thread about Gifting.

The window to acelerate trains was fixed by our developers not by Facebook on September.

The last information we have about this problem was posted in the following thread:

http://r1.slashkey.com/forum/showthread.php?t=643262
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  #4050  
Old Oct 26 2019, 04:09 PM
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Tiger Tiger is offline
 
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UPDATE 26th October 2019 - Shrinking window when sending gifts from the Send Gift tab.

It looks like Facebook fixed this unintentionally today as they have not reported that they fixed it, however as they may have not meant to fix it, please be aware that it may break again. We hope it does not!
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