OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[sue benz]

Hi Taz,
yes there is some in stock now because I collected some from bonus postings and asking for ingredients. But all the thousands of crude oil are gone. I have noticed that my fuel levels are extremely high but I didn't reload my fuel. Is that a possible reason why all my crude oil has disappeared. Does fuel restock itself?

[sue benz]

Hi Taz,
yes there is some in stock now because I collected some from bonus postings and asking for ingredients. But all the thousands of crude oil are gone. I have noticed that my fuel levels are extremely high but I didn't reload my fuel. Is that a possible reason why all my crude oil has disappeared. Does fuel restock itself?

[Taz D]

Originally Posted by sue benz

Hi Taz,
yes there is some in stock now because I collected some from bonus postings and asking for ingredients. But all the thousands of crude oil are gone. I have noticed that my fuel levels are extremely high but I didn't reload my fuel. Is that a possible reason why all my crude oil has disappeared. Does fuel restock itself?

Hi Sue,
No fuel does not restock itself. The only reason your crude oil stock would go down is because of starting the products in your 6 refineries. You only have 20 oil pumps and that may not be enough to fill all 6 refineries depending on how many you have working them and how often you refill those. The oil pumps are non workable and only produce 4 barrels every 3 hours,.so they do not replenish as fast as you can use them up in your refineries.

[PestoFarmer]

I'm not missing trees, just the ability to see only the trees I want to chop or harvest. Don't know where else to post this issue. If I want to chop, all the trees are visable, not just the ones to chop and vice versa. Don't know if I switched or did something by mistake so any help is appreciated.

[Taz D]

Originally Posted by PestoFarmer

I'm not missing trees, just the ability to see only the trees I want to chop or harvest. Don't know where else to post this issue. If I want to chop, all the trees are visable, not just the ones to chop and vice versa. Don't know if I switched or did something by mistake so any help is appreciated.

Hi PestoFarmer,
You need to pick up one of the small tools to chop. Then look in the lower right corner and click the "eye" there to change it to red. Also do the same with the smaller tree shakers.

[PestoFarmer]

Originally Posted by Taz D

Hi PestoFarmer,
You need to pick up one of the small tools to chop. Then look in the lower right corner and click the "eye" there to change it to red. Also do the same with the smaller tree shakers.

Thank you. I must have inadvertenly disabled it.

[rhodan1133]

Hello, many crops just flat out missing. I have gone through the threads that seem relevant to this issue. I have cleaned out the computer, did the Memcashe and nothing seems to help. Do you have records of our farms from say a few weeks or so ago that would show how many crops I have as compared to my farm now? I know you are busy so just when you get a chance if you could help me figure this out it would be so nice. Thanks so much.

Rhonda
USER ID number is: 1276430628 Build No: 647

[Taz D]

Originally Posted by rhodan1133

Hello, many crops just flat out missing. I have gone through the threads that seem relevant to this issue. I have cleaned out the computer, did the Memcashe and nothing seems to help. Do you have records of our farms from say a few weeks or so ago that would show how many crops I have as compared to my farm now? I know you are busy so just when you get a chance if you could help me figure this out it would be so nice. Thanks so much.

Rhonda
USER ID number is: 1276430628 Build No: 647

Hi Rhonda,
I moved your post to the thread about missing items.
I am sorry but no we do not have data like that. We only have current data showing the amounts you have in storage now. I do not see any of your crops being low in amounts and your total storage is only at 89% so it is not a case of losing crops because storage is full. As long as nothing goes over 200 million of an individual item or the total does not get above 95 to 99 percent then nothing is removed from your storage. The only thing that can lower your amounts would be the use of them in your facilities.

[rhodan1133]

Thank you for getting back to me so quickly. When I look at my amount of crops so I know what to plant is shows Corn at 838 and Wheat at 8749. I don't have enough to fill my factories at that amount and like I said, I plant every single day. Can you tell me where you are looking so that I know why you see that I have plenty? Thanks again.

[Taz D]

Originally Posted by rhodan1133

Thank you for getting back to me so quickly. When I look at my amount of crops so I know what to plant is shows Corn at 838 and Wheat at 8749. I don't have enough to fill my factories at that amount and like I said, I plant every single day. Can you tell me where you are looking so that I know why you see that I have plenty? Thanks again.

Hi Rhonda,
We have a chart in your data called Harvest Storage Summary which shows everything in your storage in alphabetical order, not just crops. I don't have any way to separate out just crops so I did not see those two with low amounts. Since corn and wheat are both very high use crops along with onions, garlic and tomatoes, so they do go down in your storage faster than others do.
You do have quite a few other items that are very close to the maximum of 200 million that you might want to sell part of those off so you do not lose any as when they go over 200 million they are automatically dropped back to that mark and you don't get any profit from those you lose.
If you wish you may contact Support about this, but they only have the same data we do. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366