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  #2201  
Old Jan 15 2017, 11:10 AM
Taz D's Avatar
Taz D Taz D is offline
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Quote:
Originally Posted by kevat508 View Post
Hi Taz Came to it this morning and everything working again . Thanks for trying your best I would guess it was a facebook problem as they seem to cause most of them.
Hi Kevat,
Thanks for letting us know.
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #2202  
Old Jan 15 2017, 01:35 PM
nickydwuk nickydwuk is offline
 
Join Date: Apr 27 2009
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Quote:
Originally Posted by marymarcel View Post
Hi nickydwuk

We sent an email to the developers to let them check on this problem.

While we wait for their response you can try the following suggestions and check if they help you.

Please try clearing your memcache (link below), a new window will open with a list of unsettings and numbers, that means your game memory is cleared. Close that window and your farm if it was open during the clearing. Then reopen your farms and try to accept gifts again.

https://apps.facebook.com/farmtown/p...lear_memcached

If that doesnt work for you, then check to make sure you have allowed 3rd party cookies and pop ups in your browser settings. Those are needed for the in game pop up screens to show.

If you do not want to open up your browser to all 3rd party cookies or all pop ups follow the instructions below.

For Firefox:
Add the following web sites to the exceptions for those settings. In Firefox add the sites under the Content tab for pop ups and under the Privacy tab for cookies. For the cookies to work you must set the History setting to "Use custom settings for history"

Slashkey.com
L1.slashkey.com
Facebook.com
Apps.facebook.com
Trialpay.com


For Chrome please follow the steps in the following link:
http://www.slashkey.com/forum/showthread.php?t=625118

Also , if you have an ad-blocker plugin in your browser make sure the above web sites are also allowed in that too.

Be sure you close and restart your browser for those changes to take effect.
I have tried all that -still no luck. Guess I will have to wait to see if does get sorted.
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  #2203  
Old Jan 15 2017, 02:14 PM
dolly128 dolly128 is offline
 
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Today I am not able to send gifts in IE or Chrome.Tried the suggestions but no dice.
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  #2204  
Old Jan 15 2017, 02:30 PM
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marymarcel marymarcel is offline
 
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Originally Posted by dolly128 View Post
Today I am not able to send gifts in IE or Chrome.Tried the suggestions but no dice.
Hi dolly128

We have emailed the developers about this problem, thanks for your patience
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  #2205  
Old Jan 16 2017, 01:45 AM
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peekachoo peekachoo is offline
 
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Not sure if this is the right place to post or not...

For the last couple of days I haven't been able to send gifts via the pop up box when you click on the " send gifts " tab. It's possible that's it's a Facebook gremlin rather than Slashkey's . I can send them one at a time if I go to the " my neighbours " tab, but that takes forever.

Just thought you ought to know, I'll hang in there and see if it sorts itself out
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  #2206  
Old Jan 16 2017, 01:56 AM
LazyMare LazyMare is offline
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Quote:
Originally Posted by peekachoo View Post
Not sure if this is the right place to post or not...

For the last couple of days I haven't been able to send gifts via the pop up box when you click on the " send gifts " tab. It's possible that's it's a Facebook gremlin rather than Slashkey's . I can send them one at a time if I go to the " my neighbours " tab, but that takes forever.

Just thought you ought to know, I'll hang in there and see if it sorts itself out
Hi Peekachoo
There are a lot of farmers having the same problem
An e-mail has been sent to the Devs - for further advice please go to the Help & Support Thread for Gifts : http://r1.slashkey.com/forum/showthread.php?t=242882
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  #2207  
Old Jan 16 2017, 02:15 AM
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peekachoo peekachoo is offline
 
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Quote:
Originally Posted by LazyMare View Post
Hi Peekachoo
There are a lot of farmers having the same problem
An e-mail has been sent to the Devs - for further advice please go to the Help & Support Thread for Gifts : http://r1.slashkey.com/forum/showthread.php?t=242882
Thanks for the quick answer LazyMare !

I'll check out the link and see if that does anything
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  #2208  
Old Jan 16 2017, 06:16 AM
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Perico429 Perico429 is offline
 
Join Date: Nov 24 2009
Location: Macon Georgia
Posts: 54
Default Cannot send Gifts or send train boost to neighbors

Quote:
Originally Posted by Taz D View Post
Try clearing your memcache (link below), then when the page of unsetting text opens close it and your farm, then clear your browser cache and close your browser. Reopen and try again.

I followed these steps but still cannot send gifts or train boost. The only thing i keep getting is blank screen with a spinning circle. I am on mainframe WF37.
Attached Images
File Type: jpg 2017-01-16_0613.jpg (7.1 KB, 2 views)
File Type: jpg 2017-01-16_0620.jpg (20.9 KB, 2 views)

Last edited by Perico429; Jan 16 2017 at 06:44 AM. Reason: To add second attachment of problem
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  #2209  
Old Jan 16 2017, 07:36 AM
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marymarcel marymarcel is offline
 
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Quote:
Originally Posted by Perico429 View Post
I followed these steps but still cannot send gifts or train boost. The only thing i keep getting is blank screen with a spinning circle. I am on mainframe WF37.
Hi Perico429

I moved your post to the thread about Gifts.

Several users are having the same problem. We sent an email to the developers and they are checking on this.

It seems this is a facebook problem, as most users can send back gifts but they can't send gifts using the Send gifts tab, as this option needs to load the friends lists from facebook.
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  #2210  
Old Jan 16 2017, 08:17 AM
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marymarcel marymarcel is offline
 
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Quote:
Originally Posted by peekachoo View Post
Thanks for the quick answer LazyMare !

I'll check out the link and see if that does anything
Hi peekachoo

Your posts were moved to the thread about Gifts.
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