OFFICIAL Cannot load farm, Errors, connecting to mainframe

[Taz D]

Originally Posted by Cornish Lil Princess

Hi Slashkey Admins,

What was the Maintenance for? And do you freeze crops etc while maintenance is carried out?
Thank you!

Hi Cornish Lil Princess,
The developers do not respond to posts in the forums. The maintenance was to replace some servers and no they do not freeze crops while it is going on.

[Cornish Lil Princess]

Originally Posted by Taz D

Hi Cornish Lil Princess,
The developers do not respond to posts in the forums. The maintenance was to replace some servers and no they do not freeze crops while it is going on.

ok thank you.

[DanR]

Are we going to get compensation for lost crops? You need to give more than a couple hours notice for maintenance, maintenance also went way past stated time too.

Farm Town needs to be more considerate to your customers,many who are paying customers and 24 hours notice of maintenance should be given.

[Taz D]

Originally Posted by DanR

Are we going to get compensation for lost crops? You need to give more than a couple hours notice for maintenance, maintenance also went way past stated time too.

Farm Town needs to be more considerate to your customers,many who are paying customers and 24 hours notice of maintenance should be given.

Hi DanR,
Maintenance is not always scheduled but has to be done because of problems showing up.
We can not do any refunds through the forums. If you wish to ask for a refund for lost crops you will need to contact Support. The decision is up to them. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

[rmhand]

I guess someone's trying to tell me it's time to quit the game after all these years. I'm so upset I cannot even think of how to fix my problem. Since the last update it takes forever to load the game, then when it does load things are not working as they should. I cannot see neighbors to gather goods to work quests. I'm lost.

[Taz D]

Originally Posted by rmhand

I guess someone's trying to tell me it's time to quit the game after all these years. I'm so upset I cannot even think of how to fix my problem. Since the last update it takes forever to load the game, then when it does load things are not working as they should. I cannot see neighbors to gather goods to work quests. I'm lost.

Hi rmhand,
I moved your post to the subject thread about loading problems as this has nothing to do with the Neighborhood CDhains Contest.
Please try all the suggestions in the first post of this thread including those in the links in that post.

[SageRene]

Just wondering if any body else is having issues with loading Farm town when playing through face book . It won't load if I am in face book but will load if I go through the game room . I don't like the game room because It won't let me see how many of each crop or product I have when looking at what I need to keep my facilities stocked.

[Taz D]

Originally Posted by SageRene

Just wondering if any body else is having issues with loading Farm town when playing through face book . It won't load if I am in face book but will load if I go through the game room . I don't like the game room because It won't let me see how many of each crop or product I have when looking at what I need to keep my facilities stocked.

Hi SageRene,
I moved your post to the subject thread about loading problems. This sounds like just a settings problem for your browser. Please check the following link to make sure you have your Flash player, cookies and pop up settings correct to play without the Gameroom.
http://www.slashkey.com/forum/showthread.php?t=625118

[tnbskts]

I've been having problems with the game running really slowly in Chrome for the last few weeks. Just tried it in IE and it's a lot better. It doesn't seem to be happening with other games.

[Alexm2012]

Originally Posted by tnbskts

I've been having problems with the game running really slowly in Chrome for the last few weeks. Just tried it in IE and it's a lot better. It doesn't seem to be happening with other games.

Have you updated google chrome I found that was my problem the game was slow updated chrome and it was much quicker google has a thing where they tend to update chrome a lot more now people use it a lot. Hope this hekps