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  #5431  
Old Oct 19 2021, 05:27 PM
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Taz D Taz D is offline
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Originally Posted by VondaK View Post
Still not fixed.
Hi VondaK,
I am sorry, but there is nothing we or the developers can do about this. It is a data transfer problem with Facebook. Until it clears up for you then you will have to use the Games/Activity to get your gifts.
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #5432  
Old Oct 21 2021, 09:46 AM
granniejane granniejane is offline
 
Join Date: Feb 17 2015
Posts: 18
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Not getting gifts and lost what gifts I had this has been going on since Tuesday
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  #5433  
Old Oct 21 2021, 09:53 AM
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marymarcel marymarcel is offline
 
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Location: Buenos Aires, Argentina
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Originally Posted by granniejane View Post
Not getting gifts and lost what gifts I had this has been going on since Tuesday
Hi granniejane

This is a random problem that happens sometimes. It is a case of the data not transferring from Facebook to Farm Town as the gift processing is done through Facebook. When I had this problem the gifts showed up again in My Requests later that day, but it could last a couple of days.


You can check the following link and see if your gifts are there Facebook Games Activity

If they are you can accept them through there or wait and see if they will show back up in your My Requests. Please visit the following link to know how to work through the Activity page:
http://r1.slashkey.com/forum/showthr...50#post6364950



You can try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and check again.
https://apps.facebook.com/farmtown/p...lear_memcached
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  #5434  
Old Oct 23 2021, 06:22 AM
melian1 melian1 is offline
 
Join Date: Jul 13 2014
Posts: 26
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I can't request a boost for my trains. I can boost others' trains, but can't request them for myself.

Also, I can't do a "send gifts" - I can return gifts sent to me, but can't initiate a send.
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  #5435  
Old Oct 23 2021, 06:57 AM
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Tiger Tiger is offline
 
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Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
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Originally Posted by melian1 View Post
I can't request a boost for my trains. I can boost others' trains, but can't request them for myself.

Also, I can't do a "send gifts" - I can return gifts sent to me, but can't initiate a send.
Hi melian1,

I have moved your post to help and support as your issue with both gifts and trains is likely related to the same problem.

Is the reason you can't do either because when you try to send gifts or boost trains, your friends lists are not loading ?

As you have not mentioned what you have already tried to resolve this yourself, please do any of the following that you have not already done today:
  1. Please run memcache. To run memcache Click Here. A window will open with a list of "unsetting", which is the memcache being cleared. Close that window and FT if you have it open in another browser window.

  2. Then please check that your browser is still showing up to date and that 3rd party cookies are still allowed in your browser. If the browser needs updating or you make any changes to the browser, please close the browser rather than just relaunching it if it offers you that option, then reopen the browser and try sending gifts and boosts again.
If those don't help please see if you get the same problem using a different browser that is also up to date and has 3rd party cookies allowed and see if you get the same problem there.

If you do, please let us know how long you have had this problem for and a rough idea of how many friends you have that play Farm Town.
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  #5436  
Old Oct 26 2021, 12:48 AM
Brugpuppy Brugpuppy is offline
 
Join Date: Mar 29 2015
Posts: 13
Default Problem sending and receiving gifts

When I go to 'My requests', I accept gifts, but when I try to send back, I cannot. Only one or two from the list will get a gift. Or none at all. Usually I get multiple pages of gifts, now I only get 1 page, when I refresh, the following page is blank, with a 'you have no more gifts'.... This only started with the recent update. Please help, I am uncomfortable with receiving and not able to send back. 689640026 Some of my friends have the same problem. Thanks.
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  #5437  
Old Oct 26 2021, 12:58 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by Brugpuppy View Post
When I go to 'My requests', I accept gifts, but when I try to send back, I cannot. Only one or two from the list will get a gift. Or none at all. Usually I get multiple pages of gifts, now I only get 1 page, when I refresh, the following page is blank, with a 'you have no more gifts'.... This only started with the recent update. Please help, I am uncomfortable with receiving and not able to send back. 689640026 Some of my friends have the same problem. Thanks.
Hi Brugpuppy,
I moved your post to the Help & Support subject thread about gifts. Are you using the Send gifts tab before accepting your gifts and trying to send them back? If so then only those you have not sent gifts to already will get the sent back gifts.
For how many gifts you are getting showing this could be a random problem that shows up sometimes. It is a case of the data not transferring from Facebook to Farm Town as the gift processing is done through Facebook. When I had this problem the gifts showed up again in My Requests later that day, but it could last a couple of days.


You can check the following link and see if your gifts are there Facebook Games Activity

If they are you can accept them through there or wait and see if they will show back up in your My Requests. Please visit the following link to know how to work through the Activity page:
http://r1.slashkey.com/forum/showthr...50#post6364950
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #5438  
Old Oct 26 2021, 11:29 AM
pbcarol pbcarol is offline
 
Join Date: Mar 14 2020
Posts: 8
Question Gift sent Received by someone I dont even know 1028371149

2021-10-19 20:59:55 send_gift -32 34 Visit Recipient Farm Milking Supplies Factory
I sent above to my sister and it went somewhere entirely different. She never received and I found this on my list of cash spent. The person on the other end is not my sister that received. I sent from my neighbor list too to Lucy In the Sky.

How can I fix this issue.

Thank you for your help.
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  #5439  
Old Oct 26 2021, 11:37 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by pbcarol View Post
2021-10-19 20:59:55 send_gift -32 34 Visit Recipient Farm Milking Supplies Factory
I sent above to my sister and it went somewhere entirely different. She never received and I found this on my list of cash spent. The person on the other end is not my sister that received. I sent from my neighbor list too to Lucy In the Sky.

How can I fix this issue.

Thank you for your help.
Hi Pbcarol,
Is your sister's avatar name Nanci? If so it is in her Gift Box.


If it is not then this person is at the least a neighbor or friend who plays Farm Town. You may have missed when selecting and sent to the wrong person. If this is the case you will need to contact Support as there isn't anything we can do for this through the forums.


To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #5440  
Old Oct 28 2021, 05:01 PM
VondaK VondaK is online now
 
Join Date: Sep 16 2009
Posts: 107
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Thanks. I will not use the game/activity because it is too hard and takes too much time to exchange gifts. I don't need all that bait. Really unhappy that you can't work this out with FB. FB is getting terrible. Very unhappy.

Last edited by VondaK; Oct 28 2021 at 09:30 PM.
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