OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[GrammieRee]

Originally Posted by Taz D

Hi GrammieRee,
Please check if there is any update for Windows or Mac, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.

*** I'm running Windows 7 so don't think I can get any updates but I will check. Will be upgrading to 11 when it comes out and has all the bugs fixed, but that won't be for a while yet.

Also make sure your browser is updated as sometimes they do not automatically update.

*** My browsers are up to date.


Try clearing your browser caches, restart your computer, and then try again to load your farms. It will be slow loading after you clear the cache as all the graphics will have to be downloaded again. Instructions for clearing browser are in the following link:
http://www.slashkey.com/forum/showthread.php?t=421890

*** I run clean-ups and shut my computer down every night. This has been an ongoing problem so that isn't helping either.

[Taz D]

Originally Posted by GrammieRee

*** I run clean-ups and shut my computer down every night. This has been an ongoing problem so that isn't helping either.

Hi GrammieRee,
By running clean ups every night does that mean you are cleaning the browser caches every night? If so that may be part of the problem. The graphics for the game are store in those caches. If you clean that out every night then the game has to download those every day and that can take several minutes which would be why it sits at the black screen. When you refresh then it will still have to down load those.

I have a Windows 7 computer too and don't have any problem with loading the game even though we do not get updates for Windows on that anymore. How much memory does your computer have?



The only other thing I can think of is possibly internet problems some where between you and the Farm Town servers interrupting the data transfer. It is probably not between you and your provider as that would cause more problems than just Farm Town. There are many links after that between them and the Facebook app server and more links between that server and the Farm Town servers. Any one of those having problems can cause a loss or slowdown of data transfer between you and the Farm Town servers. Unfortunately we do not have any way to monitor or fix those links.

[GrammieRee]

Thank you so much for your replies and help, Taz!

I did find some Windows updates and installed them but it hasn't helped.

Trying to load the farm now and it's just sitting at the black screen, but at least I didn't get that error message so that's progress, right?

Yes, the clean ups do clear the cache every night. I can try to disable that part of the cleaners I use and see if it makes a difference.

My computer has 12 Gigs of RAM. I used to work people's facilities all day long with several farms running in the background while I was doing other things with no problems, so I don't think that's the issue.

After refreshing 3 times I finally got the farm to load. When I clicked to load another farm it didn't hang, so I think you're right about it being the cache.

Thank you again for your help, and I will let you know if NOT clearing it makes a difference.