OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Taz D]

Originally Posted by Roserain

Taz D, I got your response that it is not showing. It shows I bought the mini mall today. I even filled it. It does not show up in my facility manager either, so it is not there. Please help me recover it. I was so excited to get it. I realize my farms are overfilled. I actually wrote a post on that today. Am I gonna have to get rid of everything I have worked hard for? That's very depressing. Would unstacking my fields help? Please help me recover my mini mall.

Hi Roserain,
I am sorry but we can not do refunds through the forums nor can we replace things on your farm. You will have to contact Support for that as I said in my first response to you.
You will not have to get rid of everything on those farms but you do need to cutdown how much you have on them. Reducing the layered crop plots will help but that may not be enough. Reducing how many layers of tree or flowers would be a bigger help. Facilities and what is completed in them increases the number of items on the farm, so one thing that can help is to store those often, though that alone will not get you to a point of not losing items.

[Roserain]

How do I get a ticket from support to get them to look at this. TY so much. I know the forum can't refund me. I was not being clear about what I needed. I'm so tired of my plots looking so ugly. I'll redo them. I think I can still get by if I delete ponds that are not on my main pond farms. I have a plan.

[Taz D]

Originally Posted by Roserain

How do I get a ticket from support to get them to look at this. TY so much. I know the forum can't refund me. I was not being clear about what I needed. I'm so tired of my plots looking so ugly. I'll redo them. I think I can still get by if I delete ponds that are not on my main pond farms. I have a plan.

Hi Roserain,
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[shell0930]

Your USER ID number is: 1552526489 Build No: 679

I have purchased ALL of the FC facilities as they have come out. Unfortunately, the account only shows the last 6 months. In that time there are a few that I have purchased that are not showing. I have cleared the cache, checked my storage and restarted the game. The following is what is missing:
Ice Rink, Indoor Playground, Taste of the Phillipines, Food Art Show, Cookie Shop, Magicians Supplies Factory, Magicians Clubhouse, Singaporean Restaurant, Turbo Bakery, Boba Tea Supplies Store, Turbo Watermill and Turbo Paper Mill.

Any help would be appreciated.

Thank you,
Michele

[Taz D]

Originally Posted by shell0930

Your USER ID number is: 1552526489 Build No: 679

I have purchased ALL of the FC facilities as they have come out. Unfortunately, the account only shows the last 6 months. In that time there are a few that I have purchased that are not showing. I have cleared the cache, checked my storage and restarted the game. The following is what is missing:
Ice Rink, Indoor Playground, Taste of the Phillipines, Food Art Show, Cookie Shop, Magicians Supplies Factory, Magicians Clubhouse, Singaporean Restaurant, Turbo Bakery, Boba Tea Supplies Store, Turbo Watermill and Turbo Paper Mill.

Any help would be appreciated.


Thank you,
Michele

Hi Michele,
I have checked and all of those are missing. Most of the time facilities like this go missing because the farms they are on are overloaded with layering. Each farm has a limit to how much they will hold in the database and that includes any finished products in those facilities as well as crops, trees, flowers and waters on the farm.


We can not do any refunds through the forums though. For this you will need to contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[badcompany_78]

I have sent several emails regarding my 'taste of Scotland' cash facility missing.
I bought it and placed it on farm 7 so I could use it in the neighborhood quest.
I have sent at least 3 emails! No one has responded yet!! it's been over a month! not even received an email letting me know they received mine.
I buy farm cash regularly check my account! I am not going to spend my real money until my farm cash for the facility is refunded.
I will also not get farm pass next month. this is ridiculous. I'm a patient person but this is going too far tbh

2025-01-02 12:06:21 buy_item -30 2 Taste of Scotland

USER ID number is: 898590491 Build No: 680

[Taz D]

Originally Posted by badcompany_78

I have sent several emails regarding my 'taste of Scotland' cash facility missing.
I bought it and placed it on farm 7 so I could use it in the neighborhood quest.
I have sent at least 3 emails! No one has responded yet!! it's been over a month! not even received an email letting me know they received mine.
I buy farm cash regularly check my account! I am not going to spend my real money until my farm cash for the facility is refunded.
I will also not get farm pass next month. this is ridiculous. I'm a patient person but this is going too far tbh

2025-01-02 12:06:21 buy_item -30 2 Taste of Scotland

USER ID number is: 898590491 Build No: 680

Hi Badcompany,
I am sorry this has taken so long. I have sent a message to Support to check on this for you.



Have you checked your spam folder for your email as Support says they have answered you twice about this.

[anne gade]

Since the new quest came in yesterday I have lost half my factories and trees. Can you please help? Farm pass..
Anne thank you

[Taz D]

Originally Posted by anne gade

Since the new quest came in yesterday I have lost half my factories and trees. Can you please help? Farm pass..
Anne thank you

Hi Anne,
I moved your post to the thread about missing items. I am not sure what you mean by you have lost half of your facilities and trees. I do not see anything missing as far as FC facilities.
You are going to have to explain exactly what you are missing and from what farms they are missing.

[anne gade]

Hi Taz thank you for your response. I have been playing farm town for at least 30 years now. I can not remember all the factories or trees I have purchased over the years. If you check my farms you will see the gaps where they once use to be.
I'm at a loss if they aren't replaced I can't continue as I can't load invisible factories or harvest invisible trees. This only happened when the new farm pass
appeared. Can you please remove the new pass and give back my factories and trees..
Regards Anne