OFFICIAL Problems with crops and products disappearing from Storage

[Taz D]

Originally Posted by MOM GLENDA

when i posted today my bread was 0 last week i had 8 million i have not posted since feb because i was working on my trees.bought a lot of cash over the years i lost 3 things last years never told you about it .not buying anymore cash or faciltys unless things stop diapearing.i play with what i got not able to uncheck products to get bread up like i did yeast olive oil milk last year my hands hurt to much to do it now.wish you would give me my bread back

Hi Mom Glenda,
I am sorry, but we do not have any way to restore a product to your storage. As your storage percentage is only 83% then I doubt it is a case they disappeared. It is more likely that you used it up and are not making enough to fill all the facilities when you refill.

Bread is used for 73 different products from various facilities. My use for every refill of my facilities is over 8,000 so it is not a small amount.
I am not sure how you can run out of bread with 17 bakeries, but it may be that with that many bakeries you may be running out of the ingredients to make enough bread.

[MOM GLENDA]

i had not posted in about 3 weeks .i did not use the bread .i have got 16 bakerys .it disapeared like my yeast did and my milk and olive oil did. played since 2009 about ready to just stop playing .things should not disappear.a friend removed the 9x9 layering for me .she plowed it like i had it for about 9 years i could not handle the problems of 9x9 layering. i am not runing out of products i do not post but one or 2 days a week .went 3 weeks without posting because i was moving trees so i could let a friend remove the 9x9 layering for me .my fingers hands are to messed up to do it myself. they hurt very bad

[Taz D]

Originally Posted by MOM GLENDA

i had not posted in about 3 weeks .i did not use the bread .i have got 16 bakerys .it disapeared like my yeast did and my milk and olive oil did. played since 2009 about ready to just stop playing .things should not disappear.a friend removed the 9x9 layering for me .she plowed it like i had it for about 9 years i could not handle the problems of 9x9 layering. i am not runing out of products i do not post but one or 2 days a week .went 3 weeks without posting because i was moving trees so i could let a friend remove the 9x9 layering for me .my fingers hands are to messed up to do it myself. they hurt very bad

Hi Mom Glenda,
Not posting but 1 or 2 times a week means that those 16 bakeries are not producing as fast because they are not being worked by your neighbors and friends.
If you wish you can contact Support concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[sue benz]

Just harvested over 37,000 onions from my farm 18 and they are not registering in my storage. Since I use over 32,000 a day this is a problem

[Taz D]

Originally Posted by sue benz

Just harvested over 37,000 onions from my farm 18 and they are not registering in my storage. Since I use over 32,000 a day this is a problem

Hi Sue benz,
Did you harvest these yourself or did you hire them out in the market?
Did you refill your facilities after having those harvested?

I have just checked your storage and you have 88 regular size onions and 26,060large size onions.
Please try reloading your farms and see if they show up in your storage. The data doesn't always update immediately.

[sue benz]

no my super neighbor harvested them and yes I reloaded my farms several times with no change to stock levels. And no I haven't sold any facilities recently. My super neighbor noticed when she reloaded that farm that the amount did not change after she harvested the field either and replanted

[Taz D]

Originally Posted by sue benz

no my super neighbor harvested them and yes I reloaded my farms several times with no change to stock levels. And no I haven't sold any facilities recently. My super neighbor noticed when she reloaded that farm that the amount did not change after she harvested the field either and replanted

Hi Sue Benz,
Your super neighbor would not see a change in the amount immediately. Your data is not going to update that quickly for her.

I am sorry, but we do not have any way of restoring any missing crops.

The only thing I can suggest is for you to try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try planting again.
https://apps.facebook.com/farmtown/p...lear_memcached


This will not bring back any missing crops, but may keep this from happening again.