OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[marymarcel]

Originally Posted by abilliot

I messaged a few days ago because I am still getting a black screen. I tried on Chrome and on Edge. I did the steps you all have liste. Still getting a black screen instead of Farm town. What should I do next?

Hi abilliot

I moved your post to the thread about Game not loading where your first post was also moved and responded.

If browsers are up to date, there are no pending updates for Chrome and you followed all steps and suggestions given in the first post of this thread and nothing worked for you, then please contact Support team.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366