I tried to respond to that email and send attachments from TrialPay.
Me
To Farm Town
Mar 18 at 6:02 PM
Hi guys, I am a bit confused; this is NOT my thread.*:-< sigh
I am at wits end and about to end my farming career; for sanity sake.*
( crying
1st I cannot ever seem to get Slash-Key to award the FC that Trial Pay has told to send.
I can "actually" include all 16,671 or so characters on this note(at least with the Word Doc)
2nd You guys took away ability to purchase Fuel. I have Multiple Sclerosis so I am NOT able to do the tap, tap, tap's for free; that is why I bought the 100 ct Plow/Harvester...all of the largest for ease of use. Since I am limited in much of my uses.
I used to be a Farm Town person as well but Zynga is NUTS; that is why I had hoped that these issues would/could be resolved!!!
I will attach Word Doc of 2 separate and LONG Email streams.
Thanks in advance for any and all assistance.*:-SS nail biting"I am not holding my breath or holding out hope because the other 7-8 notes that I have sent to Support and Reply/Contact have never gotten even 1 reply, BUT I am praying that someone out there takes compassion on a LONG, LONG time player to help me stay one *;
batting eyelashes )
Kathie (now OkieKatt or Felina)
E-mail stream to Trial-Pay “Begging” for the 77 FC that I earned 3-5-2014
I have 3-4 times done as Trial-Pay suggested and sent request to bottom of page support, right side of page Report/Contact.
I had issue with my last FTD and Trial Pay a couple weeks prior as well. I will attach that E-mail stream below this one from March 14th. That was for a purchase 2-20-2014 and after sending 4 notes to the FT boxes again I finally got a sympathetic Trial-Pay (Susan) on 3-4-2014 to credit my account for me.
The biggest issue is that SLASH-KEY is NOT crediting my account after Trial-Pay notifies you guys of purchase and need for credit.
I am able to purchase FTD flowers at a better discount through discount programs; but I had bought through and with you guys so that I could have some play $$ for my farm.
TrialPay Support
To Me
Mar 14 at 6:54 AM
Hi Kathie,
Thank you for taking the time to email us at TrialPay.
I have checked your customer log and can confirm that the notification we sent to the team at SlashKey to release your credits for the FTD.com was successfully received on 2014-03-05. At this stage you will need to contact the game developer directly using the following instructions, to request that they look into any possible delivery issues.
1. Go to the game's main page.
2. At the bottom of the page, click the "Report" link.
3. In the pop-up menu that appears, choose the type of dispute you are submitting.
4. Describe your issue in the section provided.
Your message will then be delivered directly to the support team responsible for responding to and resolving your dispute.
Please let us know if you need any additional assistance.
Regards,
Gloria
TrialPay Customer Support