Buying Farm Cash on the Website.
Payments can be made via Paypal or Stripe, the 2 leading payment processors globally.
Both services allow you to use your credit card to pay.
There are no longer any options to buy coins.
The method to buy Farm Cash is a little different to how you buy it on Facebook.
You will be going to the Bank within the game instead of using the Buy Cash tab at the top of the screen.
You must be logged into the Website and have the game loaded, in order to purchase Farm Cash in Farm Town on the Website..
Click on the MAP icon.
You will see the NEW Bank with a green arrow.
Click on the Bank and you will see the amounts of Farm Cash you can buy at the top and at the bottom the two different Payment methods..
Please note that depending on where you are located there may also be local taxes or exchange rates that will need to be applied.
In the top section of that window you need to select which amount of FC you wish to buy, by clicking on it.
The green background and check mark will move to that amount.
The amount selected is the amount you will be buying if you proceed.
In the example below, 250FC is selected in the left picture, 120FC is selected in the right picture.
To use PayPal click on the PayPal button bottom left of the window.
To use Stripe click on the Stripe button bottom right of the window.
When you click on the Payment method you want to use, you will briefly see this popup and then a new tab will open in your browser.
To continue with your purchase look in the browser tab that opened to provide your payment details and complete the purchase.
In the browser tab where the game is loaded, that popup will change to one of these depending on what amount you chose and which method you chose to pay with.
IF Your Farm Cash is not added within a few minutes of purchasing, OR you do not complete the purchase for any reason in the last 10 days you will see this banner over the game screen next time you reload the game which tells you what you can do:
Open the Bank again and click on Restore Purchases and that should resolve most issues with bought Farm Cash not being added to your game.
IF using Restore Purchases does not resolve your issue or you have any further issues or enquires regarding Farm Cash. At the bottom of that window is also the contact email address you can use to send an email to the Support Team. billing@slashkey.com
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Using PayPal:
PayPal is popular with those that like to use and different cards to make purchases, have one place where they can update those card details whenever needed, and to be able to select any of them when making a payment on any website that uses PayPal.
This saves time from having to enter the details each time you make a purchase or saving them to browsers, saving each of them for different websites which would mean also updating the card details on all of them when you need a new card or change your address etc.
Click on the Map
Then click on the Bank
Make sure that the PayPal background at the top of the window is green
Then click on the blue button on the amount of Farm Cash you would like to buy.
If you already have a free PayPal account and have never used it to make a purchase on the website you will see the window below.
Enter your email address that you used to register your account with PayPal and then click on Next and you will be asked to login and then you can use your payments saved with PayPal to complete the purchase as usual.
NOTE: Some countries may not permit transferring money locally between PayPal accounts. If this is the case then you may not see the Debit/Credit card option in the PayPal window and will see the option to create a free PayPal account instead which would allow you to pay using PayPal as international payments are permitted.
This window is what you can see once you have used your PayPal account to make a purchase and if your log in details are already saved, which saves time for the next time you want to make a purchase.
If you change your mind about purchasing you can click on the Cancel and return to FARMTOWN, LLC toward the bottom of both of those windows. You will then see the payment was cancelled, and the where the game is loaded you can click on the green check mark to close the popup without making a purchase.
If you do not have a PayPal Account you can use the Guest checkout to use your debit or credit card, click on Pay by Debit or Credit Card.
You will then see a window asking you to enter your email address.
The email you use needs to be one you will keep active, it does not need to match the email you may have used to register for the Website.
If you wish to proceed with the purchase enter your email address and then click on Continue to Payment.
You are not creating a Pay Pal account at this point you will be able to opt out of that in the next window.
You will then see a window like this to be able to enter your card details and billing address.
The cost of the Farm Cash you are buying will be at the top of the window. In this example it's $4.99 USD
To opt out of Creating a free PayPal account scroll down the window and make sure that the toggle is off for Save information & create you PayPal account.
When that toggle is blue you need to click on it to turn it grey to opt out.
Then click on Continue.
If you want to create a free PayPal account make sure that toggle is blue and provide the rest of the details requested.
Then click on Create and Account and Continue.
You will then need to add your card details to PayPal to save them there and make the purchase.
Once payment has completed you with see the Payment Approved message, the popup in game will show what Farm Cash you purchased and will be added to your game shortly after you click the green check mark.
If you have a PayPal account PayPal will also send an email to you with the details of the purchase.
Your bank/credit card statement will show a payment made to FARMTOWNLLC
IF your Farm Cash isn't added very shortly, try reloading the game for it to update.
Do NOT make another purchase if your Farm Cash is not added after reloading.
Go to the Account tab at the top of your game screen, click on Farm Cash Activity Log and see if the purchase has registered there.
If it has then please contact the support team!
To can also post a request for help in the forum for it to be checked. To do that please remember to also supply your USER ID number in your post:
https://r1.slashkey.com/forum/showthread.php?t=594682
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Using Stripe:
Instead of using the Facebook Meta Pay on Facebook you are using Stripe to enter your card details.
Click on the Map
Then click on the Bank
Make sure that the Stripe background at the top of the window is green
Then click on the blue button on the amount of Farm Cash you would like to buy.
You will then see the Stripe window to enter your card details.
The amount of Farm Cash and cost will show top left.
In this example it is 25 Farm Cash $4.99:
When you have filled out the details, there is also an option where you can add a check mark in the box, the towards the bottom of the window to save your card details to Strip if you wish.
If you change your mind about purchasing mouseover the FARMTOWN LLC at the top left of that window and back will appear. Click on it to cancel the purchase.
You will then see the payment was cancelled, and the where the game is loaded you can click on the green check mark to close the popup without making a purchase.
To proceed with the purchase click on the blue Pay button.
When the purchase is completed you will see the Payment approved message.
IF your Farm Cash isn't added very shortly, try reloading the game for it to update.
Do NOT make another purchase if your Farm Cash is not added after reloading.
Go to the Account tab at the top of your game screen, click on Farm Cash Activity Log and see if the purchase has registered there.
If it has then please contact the support team!
To can also post a request for help in the forum for it to be checked. To do that please remember to also supply your USER ID number in your post:
https://r1.slashkey.com/forum/showthread.php?t=594682
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