Quote:
Originally Posted by aeubanks217@comcast.net
I received 38 gifts today, a couple of which I exchanged. Upon accepting the gifts , I also sent gifts. When I went to my gift box they were not there. They were mostly olive trees and cocoa trees. This is the second time this has happened.
Please help!!
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Hi Aeubanks,
I just checked and all I see in your gift box is an autumn shrub. We do not get data on your accepting or sending gifts nor do we have any way to replace them.
Please try clearing your memcache. You can find a link for that at the bottom of your farms page. This will not return those gifts to you, but may prevent the loss of more in the future.
If this continues please contact Support concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366