Quote:
Originally Posted by Karlene
Hi there. I'm still having problems with the ships not dispatching after having the containers loaded.
I finished loading all 10 containers on my pink ship. When I went to dispatch the ship, the window turned pink, and the containers have "preparing container". They are counting down over and over. It says I have 22 hours and 30 minutes left to dispatch the ship. I can not click the dispatch button again.
This is the farm ID 100003532236832 Build No: 638
Here is the link. I hope it includes the window with my ship. https://apps.slashkey.com/farmtown/
Thanks for your time.
That link will take you to my other farms and not the ones with the above ID.
I'm not sure I can obtain a screenshot. |
Hi Karlene,
We do not see in your data it you previously prepared the containers or how many you have prepared at this time. According to the data we have you started preparing at 9:00 PM eastern time tonight.
If you started preparing the containers earlier than that, then you need to contact Supportabout this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366