Quote:
Originally Posted by maoneal
I contacted you not long ago that all of my farms are gone and the issue has not been resolved as of now! Please help! I spent MANY hours and $$’s on it!
|
Hi Maoneal,
I moved your post to the thread where your other posts are about this. Did you contact Support as we asked you to do. There is nothing we can do about tyhis through the forums. You have to work with Support concerning this as they are the only ones who can help you get your farms back.
Here are the instructions if you need them again:
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
To contact them through email:
support@slashkey.com
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366