Quote:
Originally Posted by Taz D
Support is the only ones who can do that and it is up to them whether they do so. You do need to be patient as it can take anywhere from a few hours up to a couple weeks for them to get to your ticket.
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It's taken them a whole month so far for my refund for my purple harvest-plow-plant tool. In that time I've been sent 2 replacements by friends that have also disappeared making my total 135 farm cash worth. And yeah, I did make it clear the first time what I was missing at what cost. And they STILL sent me a message asking me to clarify even though that first message said 45 Farm Cash THREE times! I used the ticket number from the first in the 2nd and 3rd messages, so I am hopeful they will eventually get back to me. In the meanwhile I have given up on moving that tool or even putting it into storage. The fourth one is on my farm 15 and that is where it is staying.