[3 C Acres]

I was pleased yesterday when I could add another farm. I was glad yesterday when I could purchase and use the new service tools. But I am really disappointed today---because even after emptying my cache and macromedia I cannot exchange a gift for something that I can use on my farm. I went through this same issue from May til almost September of this year. I thought I would never have to worry about it again. Boy was I wrong--could I please get some insight on how to take care of this problem once again?????