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Search took 0.09 seconds. Search: Posts Made By: marymarcel
Forum: Help & Support Yesterday, 09:14 AM
Replies: 49
OFFICIAL Super Facility
Views: 15,323
Posted By marymarcel
Hi Brugpuppy :) Im not sure why you are...

Hi Brugpuppy :)

Im not sure why you are getting the same facility week after week. We can only see the facility you got for this week not the previous ones.

If you wish you can report this to...
Forum: Help & Support Yesterday, 08:25 AM
Replies: 166
Views: 80,049
Posted By marymarcel
Hi Imaoldhippie2 :) When I answered your...

Hi Imaoldhippie2 :)

When I answered your first post, I asked you to check updates for your browser and your operating system. Also, to try another updated browser to see if you got the same...
Forum: Help & Support Apr 21 2024, 06:35 PM
Replies: 653
OFFICIAL Freight Trains
Views: 15,045
Posted By marymarcel
Great!! You are welcome theresaywilliamson :)

Great!! You are welcome theresaywilliamson :)
Forum: Help & Support Apr 21 2024, 06:15 PM
Replies: 653
OFFICIAL Freight Trains
Views: 15,045
Posted By marymarcel
Hi theresaywilliamson :) I answered you in...

Hi theresaywilliamson :)

I answered you in the post above your last one.
Forum: Help & Support Apr 21 2024, 05:34 PM
Replies: 489
Views: 110,817
Posted By marymarcel
It has been this way since we are able to rework...

It has been this way since we are able to rework friends facilities, nothing has changed.

It is also explained in our Game Guide in the following link:...
Forum: Help & Support Apr 21 2024, 05:31 PM
Replies: 894
OFFICIAL Quests
Views: 739,773
Posted By marymarcel
Hi lynnetimpeiro :) Factories doesnt start...

Hi lynnetimpeiro :)

Factories doesnt start automatically, you need to start them or load products in the services.

If you wish you can contact Support. To contact them click on the link below,...
Forum: Help & Support Apr 21 2024, 03:43 PM
Replies: 653
OFFICIAL Freight Trains
Views: 15,045
Posted By marymarcel
Hi theresaywilliamson :) First of all, go to...

Hi theresaywilliamson :)

First of all, go to the farm you want to place the Turbo loco on and click in your preferences, the wrench, and show evetything so you can see where to place it.

See...
Forum: Help & Support Apr 21 2024, 02:58 PM
Replies: 489
Views: 110,817
Posted By marymarcel
Hi John :) The 8 hours are counted from the...

Hi John :)

The 8 hours are counted from the last farmer facilities she worked.

If she worked your facilities and let say 3 hours later she worked another farmer facilities then the times...
Forum: Help & Support Apr 21 2024, 02:48 PM
Replies: 894
OFFICIAL Quests
Views: 739,773
Posted By marymarcel
Hi lynnetimpeiro :) If you ask for...

Hi lynnetimpeiro :)

If you ask for ingredients and then you start or load your facilities and services this could happen.

Also, as ingredients have to be asked in order, as soon as you receive...
Forum: Help & Support Apr 21 2024, 12:42 PM
Replies: 1,115
OFFICIAL Tools and Fuel
Views: 25,104
Posted By marymarcel
You are welcome rockcandymountain :)

You are welcome rockcandymountain :)
Forum: Help & Support Apr 20 2024, 09:03 PM
Replies: 1,115
OFFICIAL Tools and Fuel
Views: 25,104
Posted By marymarcel
Hi rockcandymountain :) Your post was moved...

Hi rockcandymountain :)

Your post was moved to the thread about Tools.

The Combine EX Harvest/Plow 12 x12 and Combine EX Harvest/Plant 12x12 are on your farms not in storage.

Uncheck all the...
Forum: Help & Support Apr 20 2024, 05:08 PM
Replies: 7
Views: 38
Posted By marymarcel
It is working. And you are welcome Jo :)

It is working. And you are welcome Jo :)
Forum: Help & Support Apr 20 2024, 05:04 PM
Replies: 7
Views: 38
Posted By marymarcel
Try again, I just fixed your signature :)

Try again, I just fixed your signature :)
Forum: Help & Support Apr 20 2024, 04:46 PM
Replies: 7
Views: 38
Posted By marymarcel
Hi Jo :) You have full information in the...

Hi Jo :)

You have full information in the following link:

https://www.slashkey.com/forum/showthread.php?t=662838
Forum: Help & Support Apr 20 2024, 04:29 PM
Replies: 641
Views: 31,448
Posted By marymarcel
Hi RIAP :) You dont need all those links in...

Hi RIAP :)

You dont need all those links in your signature. You can leave only one of them so anyone can visit you.
Forum: Help & Support Apr 20 2024, 12:28 PM
Replies: 653
OFFICIAL Freight Trains
Views: 15,045
Posted By marymarcel
Hi dano :) As you are getting this problem...

Hi dano :)

As you are getting this problem again, then it is better you contact Support team so they can check what is going on with your trains.

To contact them click on the link below, fill...
Forum: News & Announcements Apr 20 2024, 09:56 AM
Replies: 83
Views: 14,849
Posted By marymarcel
Hi lineking :) Only the developers know and...

Hi lineking :)

Only the developers know and they do not tell us in advance.
Forum: Help & Support Apr 20 2024, 09:36 AM
Replies: 653
OFFICIAL Freight Trains
Views: 15,045
Posted By marymarcel
Thanks for the information dano :) We have...

Thanks for the information dano :)

We have cleaned the train data. Please close your farms and then reopen the game and see it that fixed your problem.

When I visited your farms 20 and 23 both...
Forum: Help & Support Apr 20 2024, 09:22 AM
Replies: 653
OFFICIAL Freight Trains
Views: 15,045
Posted By marymarcel
Hi dano :) Which glitch is happening again?...

Hi dano :)

Which glitch is happening again? Not same information in train manager and train on farm? or train with not all cars correctly attached?

We need to know in which farms, which...
Forum: Help & Support Apr 20 2024, 08:45 AM
Replies: 166
Views: 80,049
Posted By marymarcel
Hi Imaoldhippie2 :) Is this happening when...

Hi Imaoldhippie2 :)

Is this happening when you want to post your own bonuses or when you are clicking to send a bonus to other player?

In any case, please explain us the steps you follow.
...
Forum: Help & Support Apr 20 2024, 08:36 AM
Replies: 503
OFFICIAL Cargo Ships
Views: 129,909
Posted By marymarcel
Hi Vivienne :) The loading time for...

Hi Vivienne :)

The loading time for containers changes according to the amount of ships dispatched over the past 7 days.

You will find all the information about times in the following link from...
Forum: Help & Support Apr 19 2024, 06:29 PM
Replies: 928
Views: 34,536
Posted By marymarcel
Hi Nana :) I moved your post to the thread...

Hi Nana :)

I moved your post to the thread about Gifting.

Which button is greyed out? "Exchange all" button or "Last Exchange All" button?

If it is "Last Exchange All" button, then it is...
Forum: Help & Support Apr 19 2024, 06:04 PM
Replies: 503
OFFICIAL Cargo Ships
Views: 129,909
Posted By marymarcel
Hi lvlrsSweetPea :) After we checked, we...

Hi lvlrsSweetPea :)

After we checked, we continued testing what happened to the ships, and yes, not all of them show the amount of coins and products received after loading them.

Coins are...
Forum: Help & Support Apr 19 2024, 05:10 PM
Replies: 641
Views: 31,448
Posted By marymarcel
You are welcome suemack :)

You are welcome suemack :)
Forum: Help & Support Apr 19 2024, 05:05 PM
Replies: 641
Views: 31,448
Posted By marymarcel
Hi suemack :) There is no way to freeze a...

Hi suemack :)

There is no way to freeze a farm while you are out, but you can set your status as Unavailable.
You have information in the following link:...
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