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Forum: Help & Support Today, 06:35 AM
Replies: 1,385
Views: 81,240
Posted By Tiger
Hi ncgirl05, You all have access to your...

Hi ncgirl05,

You all have access to your tools. It does not matter how many people you hire, which tools they need or which farms they are working for you. As long as you have allowed them, they...
Forum: Help & Support Yesterday, 02:43 PM
Replies: 3,013
Views: 207,134
Posted By Tiger
you're welcome lynnetimpeiro :)

you're welcome lynnetimpeiro :)
Forum: Help & Support Yesterday, 05:31 AM
Replies: 366
OFFICIAL Trains
Views: 11,594
Posted By Tiger
Hi beverduster, I have moved your post to...

Hi beverduster,

I have moved your post to help and support for the trains as it is not about the new release.

If you are still having problems:

What browser are you using and what did you...
Forum: Help & Support Nov 10 2019, 05:15 AM
Replies: 3,013
Views: 207,134
Posted By Tiger
Hi lynnetimpeiro, It looks like you have...

Hi lynnetimpeiro,

It looks like you have prevented anyone from being able to use your tools so you need to change that.

You can do one of 2 things, go online in the game if you are not, either...
Forum: Help & Support Nov 08 2019, 09:58 AM
Replies: 289
Views: 59,681
Posted By Tiger
Hi WyoSugar, I'm sorry to have to tell you...

Hi WyoSugar,

I'm sorry to have to tell you but you did not buy one of the Business Clothes. What you bought was one of the decorative clothes and I'm sorry but those cannot be refunded.

The...
Forum: Game Guide Nov 07 2019, 04:23 PM
Replies: 19
Views: 56,847
Posted By Tiger
The following products currently have no use in...

The following products currently have no use in facilities and can be sold at the market - (facility produced in)

Acai Juice - (Healthy Juice Stand)
Apple Pie A La Mode - (Ice Cream Shop)...
Forum: Help & Support Nov 06 2019, 10:23 AM
Replies: 129
OFFICIAL Fishing and Bait
Views: 5,360
Posted By Tiger
Hi sassy cat, I have moved your post to Help...

Hi sassy cat,

I have moved your post to Help and Support for Fishing and Bait.

The fish farming plant takes 6 hours to make 500 of each bait, it makes 2000 of each bait per day. You need to...
Forum: Help & Support Nov 06 2019, 10:00 AM
Replies: 4,074
Views: 612,908
Posted By Tiger
Hi tracey marie, What browser are you using?...

Hi tracey marie,

What browser are you using?

If you are using IE, Edge or Safari please read the information in the following link: Browser Issues...
Forum: Help & Support Nov 06 2019, 07:14 AM
Replies: 3,013
Views: 207,134
Posted By Tiger
Hi rodkay1, I'm sorry but we have no control...

Hi rodkay1,

I'm sorry but we have no control over what notifications Facebook decides they think you want to see. If you have Get Notifications checked, then all I can suggest is you go to her...
Forum: Help & Support Nov 06 2019, 05:15 AM
Replies: 611
Views: 47,991
Posted By Tiger
Hi Capnrick, I have moved your post to the...

Hi Capnrick,

I have moved your post to the thread about experience points.

When you buy items in rapid succession like that, it can take a while for the game to catch up with you. Keep an eye...
Forum: Help & Support Nov 04 2019, 02:02 PM
Replies: 41
Views: 1,243
Posted By Tiger
Hi clarechetham, It depends on how they are...

Hi clarechetham,

It depends on how they are selling to you. If they are selling to you using the "Sell products to...." menu in your avatar menu or via the same thing in the neighbours bar then...
Forum: Help & Support Nov 02 2019, 06:24 AM
Replies: 4,074
Views: 612,908
Posted By Tiger
Hi Tracey, Your purple flower harvester is...

Hi Tracey,

Your purple flower harvester is on TRULIE's Farm down by your pink barn. When you look for it make sure you have Show Tools checked in your preferences (little wrench top right of your...
Forum: Help & Support Nov 01 2019, 01:46 PM
Replies: 2,813
Views: 640,017
Posted By Tiger
Wonderful! Thank you for coming back to let us...

Wonderful! Thank you for coming back to let us know :)
Forum: Help & Support Nov 01 2019, 01:45 PM
Replies: 2,813
Views: 640,017
Posted By Tiger
Hi Bandida Nina, Taz is not available at the...

Hi Bandida Nina,

Taz is not available at the moment. I'm sorry you are still having problems, we have all tried loading your farms and they load in seconds for us.

Unfortunately just because...
Forum: Help & Support Nov 01 2019, 12:33 PM
Replies: 785
Views: 105,778
Posted By Tiger
Hi Dana and beaverduster, I have moved your...

Hi Dana and beaverduster,

I have moved your posts to the thread about the game running slow.

If you have already tried everything we normally suggest you try, did you have any problems running...
Forum: Help & Support Nov 01 2019, 06:21 AM
Replies: 4,074
Views: 612,908
Posted By Tiger
Hi Tracy, I have moved your post to the...

Hi Tracy,

I have moved your post to the thread about issues with gifts.

You bought a Flower Harvester (12 x 12) for 40FC on the 26th of September for yourself and it is sitting on one of your...
Forum: News & Announcements Nov 01 2019, 06:07 AM
Replies: 111
Views: 24,884
Posted By Tiger
Hi anne, I can reassure you that your...

Hi anne,


I can reassure you that your Farm Cash did not go missing.

On the 29th the day before the move:

you had 40FC after reaching level 837
you then bought Grass with Guidelines for...
Forum: Help & Support Oct 31 2019, 08:22 AM
Replies: 2,813
Views: 640,017
Posted By Tiger
Hi Lpeak and JNelson, There has just been a...

Hi Lpeak and JNelson,

There has just been a temporary issue. It's seems to have resolved now so please try again.
Forum: Help & Support Oct 31 2019, 08:20 AM
Replies: 2,813
Views: 640,017
Posted By Tiger
Hi CeejayF, I've just loaded your farms...

Hi CeejayF,

I've just loaded your farms without issues. If you have not already done it, please clear your browser history and try again. Please also try this link and see if you can get in using...
Forum: Help & Support Oct 31 2019, 06:08 AM
Replies: 3,013
Views: 207,134
Posted By Tiger
Hi Larwin, You will have to ask your friends...

Hi Larwin,

You will have to ask your friends why they are not accepting your requests. It may be they they have not seen the requests if they have a lot of gifts. Send them a message and ask them....
Forum: Help & Support Oct 31 2019, 05:53 AM
Replies: 430
Views: 30,703
Posted By Tiger
Hi yabbyman, If you were clicking on the +...

Hi yabbyman,

If you were clicking on the + for carbon steel sheets, what you are doing is asking for ingredients to make the carbon steel sheets, so you would get iron ore and graphite ore, NOT...
Forum: Help & Support Oct 31 2019, 05:44 AM
Replies: 2,813
Views: 640,017
Posted By Tiger
Hi JNelson, Sorry no-one was available to...

Hi JNelson,

Sorry no-one was available to answer you. I hope your friend is now in. If not, try loading her farm and see if you can load it. If you can't please give us her link so we can take a...
Forum: Help & Support Oct 29 2019, 12:39 PM
Replies: 298
OFFICIAL Super Facility
Views: 6,042
Posted By Tiger
Hi barbara nixon, I have copied your post to...

Hi barbara nixon,

I have copied your post to help and support to answer you just in case you are not aware of what I am about to suggest for you. Your original post is still in Suggestions.

You...
Forum: Help & Support Oct 26 2019, 04:09 PM
Replies: 4,074
Views: 612,908
Posted By Tiger
UPDATE 26th October 2019 - Shrinking window when...

UPDATE 26th October 2019 - Shrinking window when sending gifts from the Send Gift tab.

It looks like Facebook fixed this unintentionally today as they have not reported that they fixed it, however...
Forum: Help & Support Oct 25 2019, 11:48 AM
Replies: 785
Views: 105,778
Posted By Tiger
Hi shell_cher, If everything is running slow...

Hi shell_cher,

If everything is running slow and not just one particular thing you are working on, and you have already tried the items in the following post...
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