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Forum: Help & Support Nov 15 2019, 07:25 AM
Replies: 1,977
OFFICIAL Cargo Ships
Views: 77,476
Posted By Tiger
Hi elasticemily2, For your support issue,...

Hi elasticemily2,

For your support issue, please check your spam/junk folder for the response from support as those sometimes get sent there. You are looking for an email from support@slashkey.com...
Forum: Help & Support Nov 15 2019, 06:50 AM
Replies: 1,977
OFFICIAL Cargo Ships
Views: 77,476
Posted By Tiger
Hi elasticemily2, Are you asking about...

Hi elasticemily2,

Are you asking about another farm account? The one linked in your signature has not been accessed since the 13th and has no ship activity.

If you are, please get the farm link...
Forum: Help & Support Nov 14 2019, 02:18 PM
Replies: 438
Views: 30,845
Posted By Tiger
That's great yabbyman, thank you very much for...

That's great yabbyman, thank you very much for coming back to let us know.
Forum: Help & Support Nov 14 2019, 07:41 AM
Replies: 438
Views: 30,845
Posted By Tiger
Hi yabbyman, If you have selected to just...

Hi yabbyman,

If you have selected to just show ingredients needed for the spice factory, then it won't show as pumpkin spice is not needed to make anything in the spice factory.

It will show...
Forum: Help & Support Nov 14 2019, 05:08 AM
Replies: 438
Views: 30,845
Posted By Tiger
Hi yabbyman, Thank you for your link. ...

Hi yabbyman,

Thank you for your link.

When a product is missing from the Ingredient Planner and it usually means that the product is unchecked in the facility which prevents it showing up in...
Forum: Help & Support Nov 13 2019, 10:20 AM
Replies: 560
Views: 39,350
Posted By Tiger
Hi ruswilinc, Make sure you are not in full...

Hi ruswilinc,

Make sure you are not in full screen mode, you can not type in chat or messages when using that you have to go back to normal size screen. You also can not type exactly the same...
Forum: Help & Support Nov 13 2019, 05:39 AM
Replies: 792
Views: 105,955
Posted By Tiger
Hi Dana1971, I have moved your post to the...

Hi Dana1971,

I have moved your post to the thread about the game running slow.

There will always be some delay depending on how much work and how many farms the game need to see you need to...
Forum: Help & Support Nov 12 2019, 06:35 AM
Replies: 1,385
Views: 81,287
Posted By Tiger
Hi ncgirl05, You all have access to your...

Hi ncgirl05,

You all have access to your tools. It does not matter how many people you hire, which tools they need or which farms they are working for you. As long as you have allowed them, they...
Forum: Help & Support Nov 11 2019, 02:43 PM
Replies: 3,017
Views: 207,292
Posted By Tiger
you're welcome lynnetimpeiro :)

you're welcome lynnetimpeiro :)
Forum: Help & Support Nov 11 2019, 05:31 AM
Replies: 368
OFFICIAL Trains
Views: 11,680
Posted By Tiger
Hi beverduster, I have moved your post to...

Hi beverduster,

I have moved your post to help and support for the trains as it is not about the new release.

If you are still having problems:

What browser are you using and what did you...
Forum: Help & Support Nov 10 2019, 05:15 AM
Replies: 3,017
Views: 207,292
Posted By Tiger
Hi lynnetimpeiro, It looks like you have...

Hi lynnetimpeiro,

It looks like you have prevented anyone from being able to use your tools so you need to change that.

You can do one of 2 things, go online in the game if you are not, either...
Forum: Help & Support Nov 08 2019, 09:58 AM
Replies: 289
Views: 59,711
Posted By Tiger
Hi WyoSugar, I'm sorry to have to tell you...

Hi WyoSugar,

I'm sorry to have to tell you but you did not buy one of the Business Clothes. What you bought was one of the decorative clothes and I'm sorry but those cannot be refunded.

The...
Forum: Game Guide Nov 07 2019, 04:23 PM
Replies: 19
Views: 56,944
Posted By Tiger
The following products currently have no use in...

The following products currently have no use in facilities and can be sold at the market - (facility produced in)

Acai Juice - (Healthy Juice Stand)
Apple Pie A La Mode - (Ice Cream Shop)...
Forum: Help & Support Nov 06 2019, 10:23 AM
Replies: 129
OFFICIAL Fishing and Bait
Views: 5,406
Posted By Tiger
Hi sassy cat, I have moved your post to Help...

Hi sassy cat,

I have moved your post to Help and Support for Fishing and Bait.

The fish farming plant takes 6 hours to make 500 of each bait, it makes 2000 of each bait per day. You need to...
Forum: Help & Support Nov 06 2019, 10:00 AM
Replies: 4,076
Views: 613,130
Posted By Tiger
Hi tracey marie, What browser are you using?...

Hi tracey marie,

What browser are you using?

If you are using IE, Edge or Safari please read the information in the following link: Browser Issues...
Forum: Help & Support Nov 06 2019, 07:14 AM
Replies: 3,017
Views: 207,292
Posted By Tiger
Hi rodkay1, I'm sorry but we have no control...

Hi rodkay1,

I'm sorry but we have no control over what notifications Facebook decides they think you want to see. If you have Get Notifications checked, then all I can suggest is you go to her...
Forum: Help & Support Nov 06 2019, 05:15 AM
Replies: 611
Views: 48,046
Posted By Tiger
Hi Capnrick, I have moved your post to the...

Hi Capnrick,

I have moved your post to the thread about experience points.

When you buy items in rapid succession like that, it can take a while for the game to catch up with you. Keep an eye...
Forum: Help & Support Nov 04 2019, 02:02 PM
Replies: 43
Views: 1,305
Posted By Tiger
Hi clarechetham, It depends on how they are...

Hi clarechetham,

It depends on how they are selling to you. If they are selling to you using the "Sell products to...." menu in your avatar menu or via the same thing in the neighbours bar then...
Forum: Help & Support Nov 02 2019, 06:24 AM
Replies: 4,076
Views: 613,130
Posted By Tiger
Hi Tracey, Your purple flower harvester is...

Hi Tracey,

Your purple flower harvester is on TRULIE's Farm down by your pink barn. When you look for it make sure you have Show Tools checked in your preferences (little wrench top right of your...
Forum: Help & Support Nov 01 2019, 01:46 PM
Replies: 2,813
Views: 640,176
Posted By Tiger
Wonderful! Thank you for coming back to let us...

Wonderful! Thank you for coming back to let us know :)
Forum: Help & Support Nov 01 2019, 01:45 PM
Replies: 2,813
Views: 640,176
Posted By Tiger
Hi Bandida Nina, Taz is not available at the...

Hi Bandida Nina,

Taz is not available at the moment. I'm sorry you are still having problems, we have all tried loading your farms and they load in seconds for us.

Unfortunately just because...
Forum: Help & Support Nov 01 2019, 12:33 PM
Replies: 792
Views: 105,955
Posted By Tiger
Hi Dana and beaverduster, I have moved your...

Hi Dana and beaverduster,

I have moved your posts to the thread about the game running slow.

If you have already tried everything we normally suggest you try, did you have any problems running...
Forum: Help & Support Nov 01 2019, 06:21 AM
Replies: 4,076
Views: 613,130
Posted By Tiger
Hi Tracy, I have moved your post to the...

Hi Tracy,

I have moved your post to the thread about issues with gifts.

You bought a Flower Harvester (12 x 12) for 40FC on the 26th of September for yourself and it is sitting on one of your...
Forum: News & Announcements Nov 01 2019, 06:07 AM
Replies: 113
Views: 26,374
Posted By Tiger
Hi anne, I can reassure you that your...

Hi anne,


I can reassure you that your Farm Cash did not go missing.

On the 29th the day before the move:

you had 40FC after reaching level 837
you then bought Grass with Guidelines for...
Forum: Help & Support Oct 31 2019, 08:22 AM
Replies: 2,813
Views: 640,176
Posted By Tiger
Hi Lpeak and JNelson, There has just been a...

Hi Lpeak and JNelson,

There has just been a temporary issue. It's seems to have resolved now so please try again.
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