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Forum: News & Announcements Jan 04 2017, 05:28 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi all:) From Raul notes for the New Release...

Hi all:)

From Raul notes for the New Release

Post-Release Updates - January 4th, 6:00PM

-Bugfix: The Neighborhood Chains Contest is showing an incorrect number for the number of days...
Forum: News & Announcements Jan 03 2017, 11:56 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi karenbooysens1:) Please check your date...

Hi karenbooysens1:)

Please check your date (day, month and year) and time in your computer to verify they are all correct.

Also try clearing your memcache (link below), a new window will open...
Forum: News & Announcements Jan 01 2017, 05:38 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi Amber Leigh:) Please contact Support team...

Hi Amber Leigh:)

Please contact Support team about this problem to let them check what is happening to your flowers. To contact them click on the link below, fill out the form and submit it. Be...
Forum: News & Announcements Jan 01 2017, 03:39 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi all:) From Raul notes for the New Release...

Hi all:)

From Raul notes for the New Release

Known Issues:

- The Neighborhood Chains Contest is showing an incorrect number for the number of days remaining in the contest. This will be...
Forum: News & Announcements Dec 31 2016, 09:37 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi Cornish Lil Princess:) And my brown ship...

Hi Cornish Lil Princess:)

And my brown ship is still in that port, after all this time. :)
Forum: News & Announcements Dec 31 2016, 08:31 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Happy New Year 2017 to you too!! :)

Happy New Year 2017 to you too!! :)
Forum: News & Announcements Dec 31 2016, 08:09 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi StoneFace:) I just checked this with my...

Hi StoneFace:)

I just checked this with my husband.

He came to my farm and skipped a port in my brown ship, for him the port was skipped but when I reloaded the farm my ship is still in that...
Forum: News & Announcements Dec 30 2016, 03:17 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi BarbLH:) We emailed the developers about...

Hi BarbLH:)

We emailed the developers about this to get some clarification.
Forum: News & Announcements Dec 30 2016, 07:38 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Ok, thank you :) We will be checking during...

Ok, thank you :)

We will be checking during the day, please let us know if this happens to you again.
Forum: News & Announcements Dec 30 2016, 06:43 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi Dr. Dirt:) Thanks for reporting this. ...

Hi Dr. Dirt:)

Thanks for reporting this.

I'm not completely sure but perhaps that ship was sent to your port before the update. I was not on line during 11 hours, so when I entered the game a...
Forum: News & Announcements Dec 29 2016, 04:03 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi gingerbread rob ertson:) Tiger answered...

Hi gingerbread rob ertson:)

Tiger answered you in the following link, please read her response and the instructions to contact Support about your problem:
...
Forum: News & Announcements Dec 28 2016, 04:43 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi sliderman:) I'm sorry but removing a...

Hi sliderman:)

I'm sorry but removing a neighbor in your ship itinerary doesnt affect your ship, it only changes to Unknown Port as you say.

The developers are working on some changes for...
Forum: News & Announcements Dec 28 2016, 04:22 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi famer charlie:) At this moment we dont...

Hi famer charlie:)

At this moment we dont have that option, but the developers are working on some changes. You can read them in the first post, first page of this thread.
Forum: News & Announcements Dec 28 2016, 04:43 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi all:) From Raul notes for the New Release...

Hi all:)

From Raul notes for the New Release

Post-Release Updates - December 27, 7:00PM

- BugFix: Some users were experiencing XLINK errors when opening the Seaport Manager
- BugFix: After...
Forum: News & Announcements Dec 27 2016, 05:15 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi all:) For users having problems with...

Hi all:)

For users having problems with ErrorXLink, please reload the game and check if it is fixed.

If not, please run memcache and check again. Please let us know about any problem. Thanks:)
Forum: News & Announcements Dec 27 2016, 04:02 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi JuliaK:) The developers are aware of this...

Hi JuliaK:)

The developers are aware of this problem and working on it.
Forum: News & Announcements Dec 27 2016, 12:12 PM
Replies: 873
Views: 128,845
Posted By marymarcel
As far as we know you get the "Port Unknown" when...

As far as we know you get the "Port Unknown" when you remove someone as neighbor who was in your ship itinerary or when you are not friends on facebook anymore but they are still neighbors. Unless...
Forum: News & Announcements Dec 27 2016, 11:59 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi turbo kim:) The developers are working on...

Hi turbo kim:)

The developers are working on improving the neighbors ports for our ships, but the change will be released in the near future.

You have the information in the first page, first...
Forum: News & Announcements Dec 27 2016, 11:36 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi Silly-Billy:) We have emailed the...

Hi Silly-Billy:)


We have emailed the developers about the amount of clicks to let them check and/or clarify on this.:)
Forum: News & Announcements Dec 27 2016, 10:10 AM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi NanCEurich:) The developers are working...

Hi NanCEurich:)

The developers are working on improving the list of neighbors for ships, so we will be able to choose/change them.

You can find this information in the first post of this thread.
Forum: News & Announcements Dec 26 2016, 05:02 PM
Replies: 873
Views: 128,845
Posted By marymarcel
I'm sorry but no, you cant. Have you tried to...

I'm sorry but no, you cant. Have you tried to message them?

The developers will make some changes in the near future about the time a ship is stuck in a port.
Forum: News & Announcements Dec 26 2016, 05:00 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi senseigi:) You go to the store and under...

Hi senseigi:)

You go to the store and under Trains/Ships, you purchase a ship or all of them if you want. You can only have one of each color and can only dispatch one every 24 hours.

You click...
Forum: News & Announcements Dec 26 2016, 04:53 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi NJones and Qivis:) This happens if those...

Hi NJones and Qivis:)

This happens if those are 1 way neighbors (you are their neighbor but they are not yours or the reverse) then when you open the Seaport Manager, those ships are automatically...
Forum: News & Announcements Dec 26 2016, 01:29 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi Susan:) You are very welcome I'm...

Hi Susan:)

You are very welcome


I'm sorry but the only way I know is to message them and ask, but if you have lot of friends it will not be easy.
Forum: News & Announcements Dec 26 2016, 12:37 PM
Replies: 873
Views: 128,845
Posted By marymarcel
Hi Susan:) No, it is supposed to be "We will...

Hi Susan:)

No, it is supposed to be "We will allow::"

Let me explain, if those are 1 way neighbors (you are their neighbor but they are not yours or the reverse) then when you open the Seaport...
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