Hi Chuckle,
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached

Also make sure you have all items in the preferences checked and then make sure you have an area larger than the item you want to set down to place it in.

Help! I cannot move any of my facilites from storage or can I buy any fac from the store. I go to buy a fac the pic comes up and I click on the pic and go to move it to my farm and it does not show up at all. The fac disappears. same things for moving fac's to the farm from storage. I have cleaned memcache etc. It was working fine yesterday. Please help.

I'm having the same problem

I cannot plant trees from the store either singular or with the multi planter, I get the same message, "you can only plant trees on grass" when the area in question is clear!!!

I can't remove a facility from storage onto my farm. I've tried to load it onto different farms and have tried to add other items back from storage but keep getting the message "item can only be placed on empty grass". I've checked all my settings and tried different browsers to no avail.. Any ideas?

helppppppp
i put most of my factories and services in storage to reorganise them and now cant get them out
i have cleared everything and reload game turned puter off and on and nothing has helped

I am also having problems with trying to move things from storage to farm - facs and trees. I have done everything suggested in previous posts but to no avail. One can only hope that someone gets this all sorted soon. It's so irritating as I have been away for nearly 3 weeks and was looking forward to getting back and sorting my farms out. Now it will just have to wait and in the meantime I can't harvest the trees in storage so will be without those crops.

Seeing Facilities - Clients

Is anyone having an issue when they purchase a new facility and cannot see it to be placed?

Yes I have checked to displayed facilities

Have cleaned everything adobe and mem and used Chrome/Fire Fox and IE still same issue.

Tried to load facilities needed from my storage to start neighbourhood quests this morning. Keep getting message can only load facility onto open grass.

done all that, still no joy

Hi everyone,

I am very sorry this is happening to you, the developers have now been contacted about this. Hopefully a resolution can be found soon as to why this is happening. We're sorry for any inconvenience cause by this.

Is there Still a problem with Requesting ingredients?
 

I have gone Today to Request Sugar for the Quest but it has not come up i have requested another item hasn't come up i have requested a third item to be told you have used your 5 and wait 12 hours as i have used 1 then where did my other 4 go?

I have a temporary work around for not seeing the factories from the store. choose the fac, with it in hand, change farms, change back to original farm and drop on ground, wah lah it's there. I am helping a friend, in his account with redesigning and cannot see them as soon as I select them from the store. I came in to see if others had posted, and sure enough, they have. Ok, hope this helps ya'll out until the devs get this one little issue sorted. As for the lakes and ponds, I reported it to Rob T yesterday, each time I click on one to rotate it, place on ground, it is situated. Once I pick it up with design (green glove) to layer it, it changes direction to the direction that I do not wish. So for now, am just placing those waters on outside of farm and will come back and design those after that bug is lined out.
Cathy

Temporary Fix for Getting things on farm from Store if you cannot see them. (not storage, it is not working from storage, am trying different methods - nothing is working yet).

Open Store > buy item, in my case, buying a few extra coin facilities. I cannot see them, but I know they are in my hand. How you ask? When I change farms, I see the item in my hand, I return to original farm and it is there, now I can see it, while on the original farm, in my hand, therefore, I drop it and can work with it.

I can now grab trees from my storage with the multi planter. ;) yay Maybe a temporary fix but better than nothing.

I am in a friends account designing/rearranging for him when these problems started. I hit play and I am no longer having these problems. Here is his link to the farm that I am currently working on.
http://apps.facebook.com/farmtown/pl...9748&farm_ix=9

His family is not awake yet so I can't call to get his password for slashkey and I forgot it so I logged in with mine ;) please tell Rob T., Taz D if you can. Ty will check CR's pond rotation issue now. Ponds are not seen coming out of storage, even changing farms, they will not come out of storage at all, I tossed a fac in storage and could not remove it. So it seems I can buy and see facs/clients from the store using above method and now can get trees out of storage using above mentioned method. Hope it helps someone get by until they get this fixed.
Cathy

re: Grumpdad: 60809990 Multiplanter not working
 

Hi Grumpdad, give this a try, I just bought a facility, it was not appearing so I changed farms going to the one to the right of me. I remember this from years ago, I could see the item that I was trying to buy in the store after i changed farms, it was still in my hand, so I returned to the original farm, dropped the coffee fac.

Next I wanted to check storage.

I grabbed the muli planting tool and planted star trees that were in my storage, testing it to see if it would allow me. It did. Now I hit play to see if it would hold and it did. I planted Flowers from my storage now. What I see is that Trees, Flowers, fences and paths will come out of storage, but facilities and the other categories will not. You can use your multi planter. I hope this helps you.
Cathy

Hi Cathy

Firstly thanks for the info and hard work testing things out.
Just a note of caution with regard to storing facilities/buying invisible items - I personally would double-check what this weeks Neighbourhood Chains facilities are before storing any facility and be wary off buying anything 'invisible' that costs FC until we have more details from the Devs.

Re your non-rotating lake - that is one of the known fishing bugs that the Devs are hoping to have fixed by Monday .

Thanks again :)

Hi all:)

From Raul notes for the New Release

Known Issues

- There is a bug in the game that do not allow to move items from storage to farms, this will be fixed later today.


Just to let you all know, it seems this bug is also affecting the game when you try to purchase items from the Store.

hi .......... i tried to purchase more facilities last nite for the neighborhood chain ..... it wouldn't let me ....... so i go back to my neighborhood chain screen .......an it says ...i abandoned the game .........an will start again in 6 days ........ dunno what i did .......

Ponds im trying to buy are not showing up either now, worked fine yesterday but i also had the glitch when trying to move with the green hand tool. any word on when this issue may be resolved

Hi hurican,

This may have something to do with the error buying the facilty, It may be linked to the problem buying from the store as sometimes if you navigate to another farm the facilty will appear and let you set it down. If it did this then it will have thought you have moved a contest faciltiy, which removes you from the contest.

I am not sure that support can do anything about it but it's worth letting them know. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

Hi traze2016,

Please keep an eye on the first post int this thread and look at the notes at the bottom of the post. Any updates to the issues will be posted there.

http://apps.facebook.com/farmtown/pl...2003&farm_ix=0 please fix the rotating issue because i need to edit my farm :)

Hi elaine258,

The rotating issue is still being worked on. Please keep an eye on the top post notes as any update will be posted there.

I mentioned this in the Decorations thread, but I'm having problems getting some newly purchased items to show on my farm - getting the message that they must be placed on open grass, when that's exactly where I'm trying to place them. It's happening with patches of sand, snow, and mud, ponds (but not rivers) and sea coasts. It isn't quite the same as trying to move things from storage since these are attempted new purchases, but it's the same effect. I was told in that thread it may be the same problem as the issue with moving stuff from storage so I thought I'd mention it here too.

I've cleared browser cache and memcache.

You are a genius.Raul needs to hire you! This does work,and isn't really a inconvenience. Thank You Genius!

ok thank you

As a super, when I fish, I get nothing, not fish nor coins. All it does do is eat up my fuel. Just thought you might want to now this is still happening.

the fishing error where the word object was appearing is apparently fixed,message is no longer appearing,whomever got it fixed thank you its much appreciated.

Fixes have just been released for rotating items on the farm and for placing items from the store and storage on the farms.

If you are not getting this still please try reloading your farms.

Unable to buy most items in store
 

I'm not able to buy certain things in the store,,It looks like only the items that has a choice of angles(two) to choose from (like a building or hill for example). Any items that has no angles to choose from can be bought. Anyway, here is what happens,,,I go to store and choose for example a house to buy, then 2 angle shots show up of the item and i pick one (tried both angles too) I then go to my farm to place the item on it and the item don't show up, it's like I never bought it(this started last night, 6/29/16). I have done all the clean up things on here to see if that helped, it did not. I use Chrome browser. Just thought I'd let you know what's going on my farm town.

Hi Debbie,
They just release a fix for this. Please reload your farms and try again. If that doesn't work, try clearing your memcache again.

Raul has added the following update:
Post-Release Updates - June 30th, 4:30PM

- All these fish / Turbo Boat related bugs are now fixed:

- When fishing there were extra duplicated (Large) fish in your storage
- When moving water items using the Free Style Designer hands, they always default to the original rotation
- Some users were finding rivers and lakes in their harvest storage
- Correct amount of bonus fish ending up in the storage of the employer and employee without needing to reload the game
- When fishing for others, the text '[Object]' is showing up instead of the amount of bonus received
- When fishing by yourself the game was incorrectly showing messages like this one: "Jones has just added 2 (fish) to your storage."

tysvm :)
 

I love this game, my checkbook hates it! My husband hates it more lol Hey Raul, Want to hire me? :) I work from home, Have a gaming computer 16gb Ram lol Open to offers as long as i still have time to play my game or do you pay me to play my game? see at end for my computer specs.

Thank you really, you are so sweet. I spend more time helping other people with their farms, setting them up and teaching them the game than playing my own, ask my neighbors, I don't even know why my sweet farm town family keeps me around honestly. I do help them weekly with facs and clients but I'm not a daily helper like many devoted people are.

I always look for ways to help the game improve, but I bug the devs they may not like me. I was submitting this long list of wants bi-weekly. They have enacted from my list many suggestions including: exchange all, send all gifts buttons; hide crop or specific items; freeze avatar; co-op go directly to your fac to start production button (bef we had to close co-op, open fac mngr, find fac start production on that facility for that product); and about 10 ++ more suggestions that I've asked or suggested to them. So they really do listen.

The Lookout Tower, my suggestion, and Super Neighbor probably came to life because Rob T and I talked about the many friends that I have who were either sick, or in the hospital, or on vacation. I also login to many people's accounts to help them adjust fac mngr when I see things that are off, ie: need more sawmills, ink and pigment, sugar mills, paper mills, etc. I go in and kind of look things over and suggest what they can do to help their game out to make it more productive and give them a list of what to do or adjust. I also guide them as to what type of game do they want to play, full throttle, posting, working facs clients, do they plan on doing the quests, I explain those and the advantages and some disadvantages. Explain the lifelines, groups, support. There are many even in their 30's that I am finding who are returning to the game again. Yay lol

So the new returning ones are coming in lost. I am guiding the ones I find as to what to do, how to work with the facility mngr and set it up. I wish Slashkey would set up some videos on How To on their site so I don't have to send people to youtube.com for videos. They need to learn about configuring the Preferences, what does what, the Facility Manager how to link it to all of the farms. I wish it would default to all farms but with us owning just one farm in the beginning, it links to 1 farm only. Devs if any of you reads this...I'll add this to my list, put in a switch to when the 2nd farm is added, it automatically changes the facility mngr to add in ALL farms to it from the default "Current farm". :)

Anyway with the super neighbor, now we get the xp, percentage of products, etc. It's an excellent way for us to get credit and xp for the hard work that we put in to the game.

I did ask for access to the Farm Status Manager as we visit a friends farm so we didn't have to go farm to farm looking to see what work needs to be done. They came up with the Tool Lookout Tower. Of course, I had to buy that. I think they could have given the thing to me, stemmed from my idea come on lol ;) The list goes on, but if you tell them what you want, they really do listen. It helps us all with our gaming experience and it is more enjoyable. About a month ago, each time I arrived on my own farms a tool appeared in my hands to work with, after that was done, next tool appeared, like you were hired to work your own farms. I LOVED it and Bam it's gone, over 2 weeks now. I wish they would bring that back to us. Pleaseeee that was so nice. I am having issues with my transplanter, friend(s) are not. Mine is loosing trees when I move them. Jamie's is not. So it might be just in my game and not overall gaming experience and maybe a bad SERVER issue. I want back on SERVER 2 guys. Pleaseeeee put me back on good ole Server 2 :) Get me out of the 30's pleaseee lol I want my server back lol. They know what I'm talking about. I've been bugging them about it. It's like the city in which you live. They have me living in Timbuktu right now lol
Cathy
ps with a cherry on top? hehehe
CyberPowerPC Gamer Supreme Liquid Cool SLC8040AD Gaming Computer:
Tower System
Intel Core i7 Processor
Windows 10 Home
2TB Drive
16GB RAM
4.0GHz Processor
Quad-Core
nVIDIA GeForce GTX 970
DVD Writer

I know this doesn't go here but I couldn't find where to get a new question started. When are we going to get some July 4th items up and when are you going to dump the Daddy's day stuff? So sorry in advance. ~~Deb!~~

Hi all:)

I am now closing this thread. Thank you so much to all of you for your feedback and questions.

While we wait for the New Release please feel free to post any problems in Help & Support, any feedback in General Feedback and your ideas in our Suggestion section.