Storage on the farm
 

This thread is for help with problems with Storage

If you are trying to move something out of storage and it won't let you set it down on the farm, make sure you have a large enough space on your farm to place the item down. Show buildings, trees, flowers, decorations etc in your game settings to make sure you are not trying to place the item down on anything hidden.


NOTE: This thread is only for Help & Support for Problems with the Storage feature.

Please post Suggestions in the Storage & Market Options thread.


**Any off topic posts may be deleted without notice.

Last night I was playing & I went to the market & clicked sell all non-ingredients, when it asked did I want to proceed I didn't even look at what it was saying I just hit yes, it sold everything in my storage instead of only the non-ingredients, is there any way I can get them back?

Hi Orchidgal,
I moved your post to the Help & Support subject thread about the storage.
I am sorry this happened to you. Unfortunately we have no way to return any that you sold back to you.

When I try to fill up the Chilean restaurant I get a message that I need more hen eggs. When I look in storage it shows I have 1807 hen eggs. How the heck many hen eggs do I need to fill up that facility. Thanks.

Hi Granny T,
I see in your storage over 2 million hen eggs unless you are talking about a different set of farms. Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached

Thanks anyway i guess i will just spend the coins for stuff i need

I don't know if this is where I am supposed to post a reply to a previous message or not. I still get the message that I need more hen eggs. I did as Taz suggested and it didn't seem to do anything. Thank you.

Hi Granny T,
Just to make surewe are looking at the correct farms, please provide your Farm Town ID number. You can find it in the banner above your farms.


Are you sure you are looking at the Chilean Restaurant and not the Taste of Chile? If you are looking in the Taste of Chile then it will tell you that you do not have the ingredients.

Unable to get things out of storage
 

Number 1546006166
When trying to fill the Chilean Restaurant I get a message that I need one more hen egg. I sent a message a few days ago and Taz said I had over 1 million eggs in storage. I did as he suggested but that didn't seem to change anything. There are other facilities with the same issue but I really can't list them all here.
I am sure it is the restaurant I am looking at, not the Taste of Chile. Thank you for any help.
I tried to answer the message I received a few days ago but got an email from the Postmaster stating that the computer I was attempting to send to had refused my message.

Hi Granny T,
When I said you had over a million hens eggs that was for the farm set that is registered with the email address you are registered in the forums with.
The account ID you listed in this response shows only 517 hen eggs at the moment and that may not be correct if you have recently filled facilities. You can use the ingredient planner (notepad to left of magnifying glass) and see how many eggs you are short of for this account. Set it to All Facilities, Remaining capacity, and by missing and that will show you how many you are short.
You can not reply by email to the forums. You must click on the link and come back to the forum to reply to the thread you posted in.

Milk is not being stored in dairy shed , I have this problem all the time I never get my milk stored

Hi ldgarner :)

Cow milk and Goat milk are not stored in the Dairy shed, you have to fill your Dairy shed with cows and goats and then harvest them. They are then stored in your Harvest storage.
If you dont have facilities to use it, then it is sold when you sell your Non Ingredients or Non Ingredients (for me).

You only have a Dairy shed with 100 cows and 44 goats but you can have 1 dairy in each farm

You have full information in the following links from our Game Guide:
http://r1.slashkey.com/forum/showthread.php?t=314886

http://r1.slashkey.com/forum/showthread.php?t=331654

Inventory not increasing
 

Hi lineking :)

I moved your post to the Storage thread.


If you are harvesting your fruit trees regularity and you are not filling facilities at all, regular or services, then they should be added to your storage amount in the Harvests & Products section.

We can only see how much you have in storage at this time, we cant see what you previously had.
So please, take note of your stored amounts, at least for some of your fruit trees, and then harvest them.
See if the stored amounts for those have been increased. If there is no change, then reload the game and check again.

If after reloading, the stored amounts for those fruit trees have not changed, then please post here again, providing the information for those trees and the previous amounts and new amounts after harvesting.

I'm so mad! While trying to update my farms and put something into the storage and it keeps telling me I don't have enough space in the storage. So, I've sold a whole bunch of things: Animals, ponds, and buildings, and yet when I came back to my farms it still tells me the same thing and asked me to add neighbours. I don't want to add any more neighbours, I just want to update my farms. How come after I've sold so many things, it is still telling me I don't have enough space and asked me to add neighbours. I deleted some neighbours (the non-active ones) recently because farm town told me my neighbour list is full and cannot add any more neighbours, now when I deleted them it keeps wanting me to add neighbours. It's totally brain-damaging me!!!

Hi Sandie,
Your usage of your Item storage is at 1644. Your capacity is 1645. What you sold, since you had deleted some neighbors, only brought your storage back down to your current maximum capcity.

Just because your neighbor list was full did not mean you had to remove any. It only meant you could not add anyone new until you did remove one or more.There is no reson to remove any unless you have someone new you want to add in.
Your Item storage capacity is determined by the number of neighbors you have. You can do one of two things. Either add back more neighbors or buy the Storage Sheds that increase your Item storage capacity.

Thank you, TAZ!!! I never knew there are some Storage sheds on sale. This must be new. I'll go take a look. Thank you for your prompt reply!!!

missing crops, tree fruit, logs, flowers, fish & ingredients from facilities
 

Last night when i quit working i had at least 150,000 of every crop & lots of tree fruit, logs, flowers, fish & ing. From facilities. When i opened it up today it is all gone. This is the second time this has happened. I didn't complain the first time but i am tired of working myself to a frazzle to try & get things back to normal so i am complaining this time. Is there any way to get the stuff back into my storage?

Hi orchidgal :)

I moved your post to the Storage thread.

Im sorry but there is no way to get those items back into storage if you sold them.

I had a look at your data and it shows you have been selling your Non Ingredients all, which it is ok but we cant see if you used other option to sell items.
I can only tell you that your coins were increased a lot.

I suggest you to contact Support. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you cant find the automatic response then read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

Why is it that every time I try bringing back the things in my storage to my farms Farm Town ALWAYS tell me that I cannot move things from storage to my farms and ALWAYS ASKED me to try again later? I ended up having to sell what I had in my storage and rebought the same thing to put them back into my farms. This is UNACCEPTABLE!!! I store things into my storage to reuse them in the future and yet I get the same message every time I tried putting the things back into my farms? What's wrong with Farm Town? Why is this happening?

Also, the message that pops up frequently to tell me I'm "Time out" WHILE I WAS ACTIVELY DOING SOMETHING IN MY FARMS IS ANNOYING. PLEASE CAN S0MEONE FIX THIS PROBLEM?

Thank you!!!

Hi Sandie May Angel,
The only reasons you would get the message that you cannot move something from storage to a farm would be that you do not have enough clear space where you are trying to set the item down. The only other reason would be you have reached the maximum amount of items that can be placed on that farm. Even with the purple hand you still have to have a spot the size of a pint tree clear to set the items down. You can not stack the items on top of other items and hiding those other items does not help as the game still knows they are there.

As far as the Time out message it will show up as long as you are not doing anything that interacts with the server for 10 minutes. Not everything you are doing causes data transfer between your computer and the servers, so the message will show up. There is nothing to fix to change that.

Help with adding to storage
 

I am user 1268931315. My storage currently shows 51% full but, when I try to add something to storage, I get a message that I can't add anything because my storage is full. What is causing this and how do I work around it?

Hi furry,
I moved your post to the thread about storage.
What are you trying to add to your storage?
That 51% is only for your harvest & products storage. If you are trying to add something like trees or buildings or things like that then those go into your Item Storage. The capacity of the Item storage is shown at the top of the pop up when you change to that tab of your storage.

stock amount discrepancies
 

hello,

this issue has been coming up a while now, and it seems to be getting wors.

there are stock amount discrepancies in the store and when trying to use the stock items (see attached screen shots)

1 shows stock while 2 claims there is not stock

most of the stock items are in a similar situation with stock amount discrepancies.

thank you

Hi demetri :)

I moved your post to the thread about Storage.

Are you trying to refill your service facilities?

You have 19 Farrier Service Shop, if you already filled them to 100% and you are trying to refill them all again, then the amount stored is not enough.

To a complete fill at 100% of Farrier Forge in 1 Farrier Service Shop you need 720. So to fill 19 you need 13,680 Farrier Forge and you only have 3,378 stored.

Please store products from your Farrier Supplies Factory, you have 20, reload the game and see if you can load the services.

hello Marymarcel

no, i was not trying to load all the facilities.
i was loading just 1 Farrier Forge in 1 facility for a Quest.

Hi demetri :)

That is strange as I dont see any quest for loading Farrier Forge in your data.

Anyway, if you get this problem again, check if the previous step for that quest is completed.
Then store the products and then reload the game and check if you can load the service facility.

When I open storage on my farm and select Non Ingredients for Me it shows everything I have in storage. In the marketplace it shows the correct items. This is just after clearing memcache for another issue.

Hi Sqrl :)

I was able to reproduce this without running memcache and it was sent to the developers.

Thanks!

Thanks to you too :)

storage
 

i've sold all my non ingredients for me as well as all my export products.
then i went to my storage and i had 49%.... that when i "zipped" and now my storage is at 55%
shouldn't the "zip" have lowered my storage capacity? this is the 2nd time i've noticed this.

thanks for your help and patience

Hi vonalm :)

I moved your post to the thread about Storage in Help & Support.

You are right about the Zip should lowered your storage capacity. Are you completely sure that after selling your non ingredients and export products your storage showed 49% and not 59% ?

There is no way for us to check that, we can only see the % you have at this time.

Next time you do this, please reload the game after selling the non ingredients and export products and take note of the % showing. Then use the Zip button.

If you get the same problem, then please contact Support. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont find the automatic response, then please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

thank you for your help, marymarcel. <3
i'm make sure to do that and also take a screenshot when i'll do it next sunday.

i appreciate you and the team

You are very welcome vonalm :)

I had a large tree chop and fishing job and afterwards went to the trade market to sell off non-ingredients for me and a lot of the fish and logs.

Then I went to a neighbour's farm and did a little harvesting which meant I had some macadamia nuts in the non-ingredients for me but nothing else. As I had storage open, I ran the zip.

To my surprise, 481k anchovies and 462k octopuses appeared in my non-ingredients for me. Does this mean that the game didn't recognise anchovies (large) and octopuses (large) as not being ingredients I could use? Odd.

Hi Sqrl :)

If you have factories which use the anchovies and octopuses then they are not considered as non ingredients (for me).

If you dont have any factory using them, then they should have been sold if you used the Non Ingredients (form me) ALL,if you used Selected, then maybe they didnt have the tick.

Also it could be that data was not updated correctly by that time.

Just let us know if this happens again. :)

Will do. AFAIK I have nothing that uses them. I did use All iirc.

Storage Facility
 

I have a refinery stuck in storage, will not let me set it on another farm, any clue to fix this one , thanks, happy farming !!!

Hi cjoftx,
I moved your post to the thread about storage.
Be sure you have a clear space on the farm you want to set the refinery down on that is larger than the facility. You can not set it down on top of other things from storage.
If you are using the purple hand to set it down you still need a clear spot the size of a pine tree to place it in.

The CROPS my workers harvest are not going to my STORAGE. What should I do/ who can help me?