Bought Heavywool Llama for Callin' Baton Rouge Farm, didn't get it.
 

Howdy - I bought a Heavywool Llama from the Store, put it on the farm, it took the farmcash but when I tried to add it to the Wool Shed it said try again later but now I don't have the Heavywool Llama on the farm, storage, gift box, or in the Wool Shed. That has happened a few times and not sure what causes it. Any way to either get the FC back or get the animals I didn't get?

Hi lvlrsSweetPea,

It can be caused by trying to place it where an item is already located or on farms where there are a lot of items on the farm particularly if there is anything else on top of those in the row or column that you try to place it.
It may be that the exact spot you clicked was a little too close to any of those even if the spot itself was clear. Animals don't always like to be placed too close to other items

As you tried to place it on a farm with a lot of overlapped waters and some facilities on top, just incase that caused a problem, should you want to buy more in the future it would be best to try to find a farm with far less items on it with more clear space, show everything in preferences and don't place it near any of those items. Then it should be fine.

What you will need to do now is contact the Support team.

Please make sure that you are logged into the website then click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.

Hi lclrsSweetPea,
It is missing, so please contact Support as we can not give refunds through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

I'm not sure where I should take this problem.
I just sold my dairy barn on farm #44. It is still showing up in my factory manager with no animals in the barn.
I sold the barn after I put the animals in storage.
But the empty barn is still showing up in my factory manager. Is this a glitch or should I wait 24 hours before it vanishes?
I've cleared my memcache several times over and it still is there.

Thank you.
Beth

Hi Beth,
I just looked on your farm 44 and the Dairy Shed is still there. I am not sure what you sold but it was not the Dairy Shed for the animals. Are you sure it was farm 44 you sold the item from?

Thanks Taz, I didn't see it hidden in the factories. I had to hide them before I could see it.

Thanks again.
Beth

I was checking on my barns and adding what can be harvested daily to my spreadsheet, when I discovered that all but the Super Dairy Barn was gone on my Farm 2. So...I bought the other four - again - and when I tried to load them - they were full. I'm out 200 FC that I spent just a few minutes ago to "replace" the missing Super Barns. Can anyone explain what happened and refund my FC??? I have checked on all the other farms and everything seems to be there.

Hi NJones,
The most likely cause of why they disappear is the fact that you have trees, flowers, some waters and facilities on top of crops planted in 9x layers. When you reach the limits for the amount that can be on a farm, then things can disappear. The animals are associated with the farm, so when you replaced the sheds the animals automatically are in them.
For a refund you will have to contact Support as we can not do refunds through the forums.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Missing sheep
 

Yesterday I was moving sheep into storage and re housing them on a different farm, however now there aren't any sheep showing at all in my storage for me to move.

Hi KoalaB :)

I moved your post to the thread about Animals.

I just checked your data and there are 52 sheep in your storage.

Please open your storage, then click in Items button.

Click in the little arrow besides All and you will see a menu. Click in Animals option and you will see your sheep.

I forget...if I have a pigsty on a farm, will it harvest pigs running around on the farm or do they have to be IN the pigsty?

Hi Lisa,
For any animals running loose on the farm, if you have the animal shed for it then they will be harvested along with the ones inside.
Just a caution that you can only have up to 400 animals running loose And the more animals running loose the slower that farm will be loading.
A few loose for decoration purposes is fine though. I have one farm with a couple pigs, a couple cows and a couple horses outside in pens next to their shed and it works fine.

What's capacity on the Pigsty? Thought it was 500 and it's not letting me add anymore from 300.

Hi Lisa :)

Pigsty is not a super shed, so after this release you can have 300 pigs.

Please take in mind that you can harvest your Pigsty every 12 hours, so twice a day and manure is not going to your storage but to your Manure Spreader to let you fertilize your farms.

are we going to be feeding the animals since we making food for them now.

Hi MOM GLENDA :)

Developers are still working on that, so they will post any news in the New Release as soon as the new function is released.

Well, now that it has been released for chickens and cows, how about a choice whether or not to have it show how much the cows or chickens need or ate, it's also very hard to get enough servings for them to eat and it's slow in the facility to make it. Some of us don't have the money to buy the new facilities and I think having the choice to see the premiums or not should be given. Also, find a better way to increase the products needed so farmers can at least get started. You run out before you get any started and harvested.

Hi Paula :)

Please go to the New release thread in the following link and read point 8 where it is explained the use and amounts you can get from the facilities and how many animals can be feeded.

https://www.slashkey.com/forum/showthread.php?t=665574

If after reading it you want to make a suggestion, then please post it in our Suggestion section.

How often do we have to "feed" our animals?
 

Hi Lisa :)

I moved your post to the thread about Animals.

You can feed your animals every time you harvest your animal sheds if you have any premium fodder at that moment.

To get the premium fodder, you need 3 facilities. The Fodder Factory, The Feed Supplement Plant and the Premium Fodder Facility.

If you need more information, please read the New release in this link:
https://www.slashkey.com/forum/showthread.php?t=665574

So "feeding" them just increases production?
They won't actually "starve" now that feed is available? How do you actually "feed" them? Is it done automatically when you harvest facilities?


Hi Lisa :)

I moved your post to the thread about Animals.

You can feed your animals every time you harvest your animal sheds if you have any premium fodder at that moment.

To get the premium fodder, you need 3 facilities. The Fodder Factory, The Feed Supplement Plant and the Premium Fodder Facility.

If you need more information, please read the New release in this link:
https://www.slashkey.com/forum/showthread.php?t=665574[/quote]

[/quote]

The feed is only to increase production.

As I said in my first response, you "feed" them if you have any of the premium fodder, when you harvest your animal sheds when they are ready.

If you dont have any premium fodder, then you just harvest the usual animal production.

hi just want to ask i have been posting for things from the fodder factory and clicking on other peoples posts but none of what i have collected is going to the animal sheds its going into my storage thanks

Hi michelle jo :)

Ingredients you clicked on and the ones you requested from the Premium Fodder factory go to your storage so you can use them to produce premium fodders in the Premium Fodder Factory.

Once they are done, when you click in Store button, the premium fodders go into the special storage into your animal sheds for you to use when the sheds are ready to harvest.

ok thank you for your reply at least i know now thanks again

You are welcome michelle jo :)