Hi kerilea, is that the last step for the quest? if it is, then you need to do it by yourself in your own facility.
If that is not the problem, please post in the Help & Support forum with a link to your farms, you have instructions on how to get your farm link in the following thread,
http://r1.slashkey.com/forum/showthread.php?t=590390
Please take in mind we don't normally see any messages you leave here as visitor messages, the open forum is the place to post your problems. Thank you!